Technical Writer

At Hopin, we’re reimagining events. Our mission is simple: we exist to make the world feel closer. 

Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments and ideas they care most about, no matter where they are. Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world. 

Hopin started as a virtual events solution but we have since meaningfully expanded our offering from virtual events to hybrid and in-person events, as well as video and workplace collaboration products. This growth has been fueled by a series of strategic acquisitions, including: Boomset - an all-in-one event management platform; Attendify - advancing Event Marketing products; StreamYard - unveiling a video production Studio; video hosting service Streamable and video technology company Jamm.

Listed as one of the 2021 Fast Company Best Workplaces for Innovators, Hopin has scaled to 800+ employees working remotely across 47 countries. Valued at $7.75B, Hopin raised a $450M Series D round of financing and is backed by top tier investors, including Arena Holdings, Altimeter Capital, Adam Street Partners, Untitled Investments, XN Capital, Andreessen Horowitz, DFJ Growth, General Catalyst, GIC, IVP, Northzone, Salesforce Ventures, Slack, Temasek and Tiger Global.

The Role

The Technical Writer will be responsible for educating and enabling Hopin’s users through written content. This role will include writing for both the knowledge base and Hopin Learn, Hopin’s customer education curriculum. This person should be comfortable providing detailed instructions for using a complex tech platform, as well as writing high level product overview descriptions to be used in video content. 

Responsibilities

Technical Writing 

• Research, outline, write and edit new and existing content, working closely with various departments to understand feature and product releases 
• Produce high-quality technical content that is accurate, clear, concise, and effective
• Maintain and update the knowledge base to ensure it has accurate information in line with Hopin’s rapidly evolving products 
• Project manage the identification, authoring, editing, and publishing of new content
• Develop systems and processes to efficiently manage the Knowledge Base 
• Write scripts for proactive training videos that will be part of Hopin’s customer education curriculum 

Knowledge Base Strategy 

• Ensure customers are able to find and access knowledge base articles for multiple brands and that they address key customer concerns 
• Develop and maintain a style guide to ensure consistency across written product support content 
• Expand the usage of the Knowledge Base to proactively answer customer questions 
• Analyze Knowledge Base trends to understand customer needs, identify areas of improvement, and share feedback with Hopin’s product team 
• Establish, track, and report on critical metrics for Hopin’s Knowledge Base usage 

Qualifications

• 2-4 years of technical writing experience 
• 1 year at a SaaS company 
• Experience with Zendesk a plus 
• Experience with an Learning Management System, Skilljar a plus 

Nice to Have

• Analytical, project management, and collaborative skills 
• Event Industry experience - physical, virtual, hybrid
• Familiarity with live streaming tools and service

The Offer

• Fully remote, global team
• Flexible schedules
• Laptop assigned, Mac or Dell (Windows)
• Health Insurance Support
• Parental Leave
• $1000 USD for Home-Office Set up
• $100 USD monthly remote work stipend
• $1500 USD for Learning & Development

Where and How We Hire

Being a remote company enables us to hire the best talent around the world. We can engage with you in any of our jurisdictions listed below, all you need to do is demonstrate the legal right to work and be physically present in that country. Some roles may have specific workforce location requirements which will be noted on the job description.

• Entity: Canada, Germany, UK, USA
• Employer of Record: Ireland, Spain, Portugal, Australia
• Full Time Contractor (Self Employed): Argentina, Belgium, Bulgaria, Costa Rica, Denmark, Estonia, Honduras, Hungary, Jamaica, Kenya, Lithuania, Nigeria, Poland, Romania, Sweden, Switzerland, Turkey, U.A.E., Uruguay

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.