Senior Account Manager

As a Senior Account Manager at TEKenable, your main responsibilities include managing a portfolio of key accounts, creating detailed account plans aimed at boosting revenue growth and strengthening partnerships, and actively identifying business opportunities within our professional services and Microsoft solutions offerings. You'll also be involved in generating new leads and collaborating closely with cross-functional teams to ensure that all customer needs are met effectively.

Candidates for the Senior Account Manager role at TEKenable should have a university degree or equivalent experience, with a proven track record of quota overachievement in a similar sales role. Ideally, experience with selling professional services and familiarity with the Microsoft Data & AI suite of solutions is preferred. Strong communication and strategic thinking skills are also essential to succeed in this position.

The Senior Account Manager plays a crucial role in team success at TEKenable by fostering strong customer relationships and ensuring that the needs of clients are met with precision. By developing effective account management strategies, you will be instrumental in driving revenue and identifying growth opportunities, thereby contributing to the overall success of the company.

At TEKenable, the culture for a Senior Account Manager is all about resilience, collaboration, and continuous growth. We pride ourselves on our diversity and inclusion, ensuring that all voices are heard and valued. Employees are encouraged to strive for excellence while also supporting each other, making it a fantastic environment for personal and professional development.

Yes, TEKenable offers a remote working option for the Senior Account Manager position, allowing you to work flexibly while still being part of a collaborative and supportive team. We understand the importance of work-life balance and strive to create an environment that accommodates our employees' individual needs.

When answering this question, focus on specific examples of how you've managed key accounts in the past. Include details about your successes, such as revenue growth or deepening partnerships, and describe any strategies you employed to protect relationships and identify new opportunities.

Discuss your method for conducting thorough assessments of client needs and your proactive approach to engage with various stakeholders. Highlight tactics such as regular check-ins, feedback sessions, and utilizing analytics to uncover underlying needs that can lead to upselling or cross-selling opportunities.

Share a specific strategy that you tailored to meet a client’s needs. Outline the steps you took to implement this strategy and provide details on the results it generated. This could include metrics reflecting revenue growth, client satisfaction, or retention.

Emphasize your experience in collaborating with different departments, such as Engineering and Project Management, to demonstrate how you ensure that client projects are delivered successfully. Explain communication methods and collaborative tools you might use to enhance teamwork.

Prepare an example that showcases your problem-solving abilities and customer service skills. Discuss the steps you took to address the challenge, how you communicated with the client, and the eventual positive outcome that was accomplished.

In your response, highlight specific KPIs that you focus on, such as revenue growth percentage, client retention rates, or new business acquisition metrics. Explain how you track these metrics and the steps you take to ensure that you meet or exceed targets.

Discuss techniques you use to establish clear lines of communication, including regular update calls, emails, and status reports. Mention any tools you utilize to keep clients informed and engaged, emphasizing the importance of transparency.

Share your approach to staying informed about industry developments, such as attending seminars, subscribing to relevant publications, and networking with industry professionals. Discuss how this knowledge informs your strategies for your accounts.

Emphasize the value you place on client feedback as a critical driver for improving services and strengthening relationships. Explain how you gather feedback and demonstrate your willingness to adapt strategies based on client insights.

Describe your organizational skills and any tools or methods you use to prioritize tasks effectively. Explain how you balance urgent client needs with long-term strategic goals, ensuring all areas of your responsibilities are managed efficiently.