Customer Service Agent

Job Description: Customer Service Agent... The Role • As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. • You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. • We provide superior customer service in a work from home environment (following the initial training and onboarding period). • Eligibility requirements to work from home must be met. • During our busy season you will be expected to work a 40-hour week and overtime when requested. • During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on the needs of the client or clients you are assigned to support. • This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients and offer the top performers a full-time opportunity with. Key Responsibilities: • Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message • Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls. • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member. • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information. • Maintain and document complete and accurate call and case notes in a professional manner. • Regularly participate in team meetings and training. Experience Level: 1-2yrs About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law