Hiring Customer Service Reps! Monday To Friday Schedule! - job 1 of 2

As a Customer Service Representative at TEKsystems in Phoenix, AZ, you'll engage with mortgage borrowers by taking inbound calls to address their inquiries about payments and escrow during the first half of the month. In the latter half, you'll remind them of upcoming payments using an auto dialer for about 20% of your workday. Your primary goal will be to provide outstanding service and support, ensuring that borrowers have the information they need.

To qualify for the Customer Service Representative position at TEKsystems, applicants should possess excellent communication skills and a customer-oriented mindset. Although there are no strict educational requirements, experience in customer service or a call center environment is preferred. Bilingual candidates will earn a higher starting pay, so if you speak more than one language, that’s a huge plus!

Customer Service Representatives at TEKsystems work a Monday to Friday schedule from 7 AM to 6 PM, which means you’ll enjoy your weekends free! With an 8-hour shift set for each day, you can maintain a comfortable work-life balance that allows you to focus on your personal interests and commitments.

At TEKsystems in Phoenix, Customer Service Representatives earn a starting pay of $20/hour, and if you’re bilingual, you’ll earn $21/hour! This competitive pay structure recognizes your valuable contributions to our team and reflects our commitment to attracting top talent.

Absolutely! At TEKsystems, we value professional development and growth. As a Customer Service Representative, you'll gain essential skills and experiences that can pave the way for promotional opportunities within the company. We encourage our employees to pursue additional training and certifications that can further their careers in customer service or beyond.

Share a specific example of a time you went above and beyond for a customer, detailing the situation, your actions, and the outcome. Highlight your ability to listen actively and resolve issues, as these skills are crucial for a Customer Service Rep at TEKsystems.

Explain your strategy for managing difficult conversations, emphasizing empathy and understanding. Mention techniques like remaining calm, actively listening, and reaching a positive resolution, which will show your suitability for the Customer Service role.

Discuss your passion for helping others and how meeting customers' needs brings you satisfaction. This aligns well with the mission at TEKsystems to support mortgage borrowers effectively.

Outline your approach to organizing tasks by urgency and importance. Highlight any tools or techniques you use to keep on track, showcasing your ability to thrive in a busy call center environment.

If you've worked with any call center software or CRM systems, describe your proficiency and any relevant experiences. Even if you haven’t, you can express your willingness and ability to learn new technologies quickly.

Talk about your strategies to maintain focus and energy. Mention how you find meaning in these tasks, such as knowing you’re helping customers avoid late fees or giving them valuable information about their mortgages.

Share how you adapt your communication based on the audience. Highlight your clarity, patience, and ability to convey complex information in an understandable way, which is essential for interacting with customers at TEKsystems.

Express your admiration for TEKsystems as a leader in technology services. Show your enthusiasm for joining a company committed to transformation and partnership, which aligns with your values and career goals.

Demonstrate your problem-solving skills by outlining steps you’d take: actively listening to the customer's concerns, clarifying details, and providing clear, step-by-step guidance to help them understand their mortgage situation.

Discuss your aspirations in the customer service and technology fields, illustrating your desire to grow with the company. This shows TEKsystems you’re looking for a lasting career, not just a temporary position.