Patient Access/Front Desk - Portland, OR - Nob Hill

As a Patient Access Representative at TEKsystems in Portland, OR, your primary responsibilities include warmly greeting patients and visitors, assisting them with the registration process at kiosks, providing information about the facility's services and operational hours, and maintaining a clean and organized reception area. Your role is crucial in ensuring a positive experience for patients accessing vital lab services.

To be considered for the Patient Access/Front Desk role at TEKsystems, you should possess excellent customer service skills, ideally in a healthcare environment. Strong verbal communication and interpersonal skills are essential for effectively interacting with patients and addressing their needs. Previous experience in a front desk or patient access role is also advantageous.

The pay for the Patient Access Representative position at TEKsystems in Portland, OR, is set at $18.50 per hour. This competitive hourly rate reflects the importance of providing exceptional patient support in our lab testing facility.

TEKsystems offers a robust benefits package for Patient Access Representatives that includes medical, dental, and vision coverage, life insurance, and a 401(k) retirement plan. Additionally, you can enjoy short and long-term disability support, an employee assistance program, health spending accounts, transportation benefits, and paid time off. These benefits can greatly enhance your overall employment experience.

The work schedule for a Patient Access Representative at TEKsystems is Monday through Friday from 8 AM to 4:30 PM. This consistent schedule allows for a healthy work-life balance while ensuring that you are available to support our patients during regular operational hours.

In handling a difficult patient, I would remain calm and patient, actively listen to their concerns, and reassure them that I am here to help. It's important to empathize with their feelings, communicate clearly, and do my best to find a resolution that addresses their needs. Maintaining professionalism while providing excellent customer service is key in these situations.

I have experience with patient registration processes, which typically involve gathering patient information, verifying insurance eligibility, and entering data into the system accurately. I ensure this process is smooth and efficient while explaining the steps to patients, so they feel comfortable and informed throughout their visit.

To ensure excellent customer service, I would employ strategies such as welcoming each patient warmly, maintaining a positive attitude, actively listening to their needs, and responding promptly and courteously to inquiries. Being knowledgeable about our services and ensuring the reception area is welcoming also contributes to a positive experience.

When the front desk is busy, prioritization becomes crucial. I would assess immediate patient needs first, such as checking in patients who are waiting, while also addressing inquiries as they come in. Utilizing time management techniques, I would stay organized and may delegate tasks when possible to keep everything running smoothly.

I am eager to work as a Patient Access Representative at TEKsystems because I am passionate about healthcare and supporting patients. TEKsystems’ commitment to transforming patient services aligns with my values, and I look forward to being a part of a team dedicated to providing essential lab services in a welcoming environment.

I understand that the facility provides essential lab testing services, including clinical trial testing, drug testing, and various health tests. Each of these services plays a significant role in healthcare decision-making, and I am excited about the opportunity to assist patients in accessing these vital services.

Handling confidentiality is of utmost importance in any healthcare role. I ensure that patient information is kept secure and confidential by following HIPAA guidelines, discussing sensitive information only in private settings, and being mindful of my surroundings. This dedication helps maintain trust and compliance within the workplace.

At my previous job, I observed that patient check-in was taking too long due to unclear instructions at the front desk. I proposed a few changes, including visual aids and clearer verbal explanations during the check-in process, which significantly reduced wait times and improved patient satisfaction.

I bring a range of skills to the Patient Access role, including strong communication abilities, excellent organizational skills, and a commitment to providing top-notch customer service. My experience in healthcare environments has equipped me with the knowledge needed to navigate patient interactions successfully and efficiently.

To manage stress during busy periods, I focus on staying organized and maintaining a positive attitude. I make checklists to prioritize tasks and take brief moments to breathe and refocus. Staying calm and collected allows me to serve patients effectively and ensures that I provide the best possible experience.