IT Support Technician - job 1 of 2

The IT Support Technician at TEKsystems is responsible for providing excellent technical support, responding to customer requests in a timely manner, and assisting with the installation and upgrades of IT equipment. This role includes troubleshooting hardware and software issues, imaging workstations, and offering support to corporate officials, ensuring the smooth operation of technology across the board.

To become an IT Support Technician at TEKsystems, candidates should have a solid understanding of Windows 10, Microsoft 365, and systems like Active Directory and SCCM. This intermediate-level position typically requires prior experience in IT support roles along with strong problem-solving skills and the ability to communicate effectively with both technical and non-technical users.

Successful IT Support Technicians at TEKsystems possess a range of skills including troubleshooting hardware and software, familiarity with MDM (Mobile Device Management), and strong customer service capabilities. Proficiency in handling a variety of devices from desktops to mobile devices is crucial in delivering effective support.

The IT Support Technician role at TEKsystems offers a competitive pay range of $25.00 to $30.00 per hour. Pay can vary based on experience level, qualifications, and individual negotiation, making it a rewarding opportunity for skilled technicians.

As an IT Support Technician at TEKsystems, you can expect a comprehensive benefits package that may include medical, dental, and vision insurance, a 401(k) retirement plan, life insurance options, and paid time off. Benefits eligibility may vary based on job classification and employment duration.

When troubleshooting hardware issues, I typically start by gathering information from the user about the problem they're experiencing. I then check the physical connections and power supply, followed by running diagnostic tools to pinpoint the issue. If needed, I escalate the problem to other departments while keeping the user informed throughout the process.

In stressful situations, I remain calm and focused on understanding the customer's concerns. I listen actively to their issue and reassure them that I am here to help. Empathy plays a key role, and I strive to provide clear communication and timely solutions, ensuring they feel supported throughout the process.

I commonly use tools such as SCCM for imaging and configuring workstations, as it allows for efficient deployment of software and settings. Familiarity with these tools enables me to ensure that all devices meet the company's standard operating procedures.

In a previous position, I encountered a persistent network connectivity issue affecting multiple users. I conducted thorough diagnostics, collaborated with networking teams, and identified a misconfigured network switch. Working together, we made the necessary adjustments, restoring connectivity and improving overall performance.

I prioritize technical support requests based on urgency and impact on the business. Critical issues affecting productivity receive immediate attention, while less urgent requests are addressed sequentially. I maintain open communication with users to manage expectations and ensure they feel supported.

I have extensive experience with Microsoft 365, including applications like Outlook, Word, Excel, and Teams. I provide training and troubleshooting support for these tools, ensuring users can leverage them effectively for productivity and collaboration.

To ensure data security, I follow established protocols for data access and user privacy. This includes verifying user identities before providing support and encouraging secure practices, such as regular password updates and avoiding sharing sensitive information without verification.

I stay updated on the latest IT trends and technologies by participating in online forums, subscribing to industry newsletters, and attending webinars and workshops. Engaging with professional communities allows me to learn from others and implement new knowledge into my work.

If I encountered a technical problem I wasn't certain how to solve, I would first try to gather as much information as possible to understand the issue. If necessary, I would consult documentation or collaborate with colleagues for insights, ensuring that I provide the best solution while keeping the user informed.

I am excited about the opportunity to work as an IT Support Technician at TEKsystems because of its reputation as an industry leader in technology services. I appreciate the focus on employee growth and development, and I'm eager to contribute my skills to a team that values innovation and customer satisfaction.