Tele Sales Consultant - job 1 of 2

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.

The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products.

The Sales Consultant must have a discerning eye for business, great executive presence, and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a field sales career path program where they will receive mentorship, training, job shadowing, and leadership support to gain experience as they progress in their sales career at American Express.

Responsibilities:

• Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.
• Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.
• Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.
• Effectively lead pipeline of prospective customers.
• Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.
• Champion of and for compliance within US SME and GCS.

Qualifications:

• Inside Sales experience conducting outbound sales calls.
• Experience in a cold-calling environment a plus.
• Consistent record of growing and maintaining business relationships.
• Experience in a highly regulated industry.
• Financial and business acumen.
• Knowledge of the various sales cycles and stages.
• Navigating through multiple digital platforms and web-based tools.
• Active listening skills and a consultative approach to client conversations.
• Strong phone skills with the ability to adapt a message to multiple audiences at various levels.

Salary Range: $20.00 to $31.25 hourly + sales incentive + benefits

The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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