Telecom Technician

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Manage paperwork associated with RMAs for spare parts used in system maintenance
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel
• Provide weekly update of phone system status, repairs made, open items
• Repair or replace broken telephone sets
• Assist technical support with system troubleshooting
• Must have and maintain security clearance at the assigned facility to continue employment
• Other duties as assigned

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Customer service experience
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking
• Must qualify for and maintain correctional facility security clearance
• Position can require overtime, non-standard schedules and evening or night shifts
• Ability to pass credit check
• Ability to pass motor vehicle record check
• Ability to successfully pass pre-employment (post offer) Company or Facility background check as well as drug screening as required by the client

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.