Virtual Travel Services Specialist - Arabic Speaking - Fix Term Contract

🌍 Do you deliver exceptional customer service?
🔍 Have a keen eye for detail?
✈️ Passionate about travel?
⚡ Thrive in a fast-paced, dynamic environment?

If you found yourself saying yes to the above, then keep reading - this could be the perfect opportunity for you!

We’re on the lookout for a 🌟 Virtual Travel Services Specialist 🌟 to join our globally recognised concierge team. In this role you’ll be at the heart of creating unforgettable travel experiences for our members. Your primary goal will be to deliver exceptional customer service and ensure every interaction leaves our members delighted.

You will be the first point of contact for one of our most valued clients across the MENA, Europe, US, and Asia regions. In this role, you'll assist their customers with ground transportation and travel arrangements, delivering personalised solutions that exceed expectations. You’ll manage a high volume of calls and emails, engaging directly with members to understand their needs and guide them seamlessly through the reservation process.

What We Offer

• Start Date: May 2025
• Duration: Fixed-term (May to August 2025), with potential for extension or a permanent position.
• A chance to work in an exciting and dynamic environment that celebrates your passion for travel and customer excellence.

Key Responsibilities

• Deliver exceptional service to members across MENA, Europe, and Asia.
• Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
• Actively cross-sell lifestyle services, promotions, and exclusive events.
• Conduct thorough research and prepare compelling proposals tailored to member needs.
• Liaise with trusted suppliers to coordinate seamless experiences.
• Maintain detailed and up-to-date records for members.
• Represent TEN by sharing our story and showcasing the value of our concierge services.
• Build genuine rapport with members, ensuring they feel valued and understood.
• Be proactive in converting requests into confirmed bookings.

Key Skills & Attributes:

• Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.

• Required background in Hospitality, Tourism, Customer Service in a Luxury brand
• Previous experience working in customer service, handling a high volume of calls would be an added advantage
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment

Guidelines for Remote and Hybrid/Home Office:

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Benefits & Rewards

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.  

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/  

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/ 

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. 

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” 

Be part of the magic behind world-class experiences. Join Ten Group – apply before 2 May 2025.