Senior Internal Communications Manager

We believe communication belongs to everyone. We exist to democratize phone service.  TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.   We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

We are looking for an experienced Sr. Internal Communications Manager to join our team. In this role, you will be responsible for driving TextNow’s internal communication and employer branding efforts, ensuring employees and prospective candidates are informed, engaged, and connected to our mission and values. 

• Develop and execute a comprehensive internal communications plan to keep employees aligned with company objectives, values, and culture. 
• Create and execute comms on LinkedIn and relevant platforms to promote our culture, values, and employee experiences, positioning us as an employer of choice. 
• Partner with recruitment and People team to align the employer brand with online talent acquisition strategiesthat enhance our reputation. 
• Lead the planning and messaging for company-wide town halls, ensuring effective two-way communication and engagement. 
• Create and manage internal content, including executive communications, organizational updates, and other employee-facing materials. 
• Partner with leadership and cross-functional teams to deliver timely and clear messaging related to organizational changes, new initiatives, and key business priorities. 
• Drive the narrative for major internal events, milestones, and announcements, ensuring consistency with our external communications and branding. 
• Implement feedback mechanisms and regularly measure the effectiveness of internal communications to continuously improve engagement. 
• Collaborate with People & Culture team to enhance employee experience and promote company culture through communication efforts. 
• Manage crisis communications internally, ensuring swift, accurate, and transparent responses to sensitive matters. 

• 7-10 years of experience in internal communications, corporate communications or employer brand experience.  
• Proven experience in executing internal communications strategies in fast-growing or scaling organizations. 
• Excellent writing and storytelling skills, with the ability to craft clear and compelling messages that resonate with diverse audiences. 
• Strong organizational and project management skills with a keen eye for detail. 
• Ability to work in a fast-paced environment and balance multiple projects and priorities. 
• Skilled at building relationships across all levels of an organization and driving alignment. 
• Experienced in developing and supporting Town Hall meetings and other large-scale employee events. 
• Expertise in change management and crisis communications. 
• Strong sense of ownership, with a proactive and solutions-focused approach. 

More about TextNow...

Our Values:

·  Customer Obsessed (We strive to have a deep understanding of our customers)

·  Do Right By Our People (We treat each other with fairness, respect, and integrity)

·  Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)

·  Act Like an Owner (We treat this company like it's our own... because it is!)

·  Give a Damn! (We are deeply commited and passionate about our work and achieving results)

Benefits, Culture, & More:

·   Strong work life blend 

·   Flexible work arrangements (wfh, remote, or access to one of our office spaces)

·   Employee Stock Options 

·   Unlimited vacation 

·   Competitive pay and benefits

·   Parental leave

·   Benefits for both physical and mental well being (wellness credit and L&D credit)

·   We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion:

At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. 

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy