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Retail Associate, Stanford Shopping Center

Who we are


About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time


About the team

In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves


What you'll do

At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!



  • Welcome customers in-store and provide an exceptional, personalized experience for their formalwear needs.
  • Conduct fitting appointments, ensuring customers find the perfect fit and style for their event.
  • Guide customers through our online platform, helping them set up their event so all participants can access and coordinate their looks.
  • Provide expert styling advice, assisting with fabric choices, accessories, and overall event aesthetic.
  • Support customers from look conception to final checkout, ensuring a seamless and enjoyable process.
  • Assist with event logistics, including group order management, exchanges, and last-minute adjustment.
  • Maintain store presentation and organization, ensuring a polished and inviting environment.
  • Collaborate with teammates to uphold TBT’s culture of accountability, teamwork, and continuous learning.
  • Stay informed on product knowledge and styling trends to better serve customers
  • Meet individual and team sales goals by providing an engaging, consultative shopping experience that drives conversions and event participation.
  • Contribute to a positive and inclusive team atmosphere, always striving to enhance the customer experience.


Who You Are
  • A customer-focused individual who thrives on creating memorable experiences and making people feel their best.
  • Passionate about styling, fashion, and event coordination, with a keen eye for detail.
  • A strong communicator who can guide customers through the fitting and styling process with ease and expertise.
  • Tech-savvy and comfortable navigating digital platforms to assist customers in setting up their event.
  • Goal oriented with a drive to meet and exceed sales targets while maintaining a customer-first approach.
  • A team player who values collaboration, accountability, and continuous learning.
  • Adaptable and solutions-driven, able to handle multiple customers and event setups at once.
  • Prior retail, customer service, or sales experience is a plus, but a great attitude and willingness to learn are just as important!
  • Weekend availability is required

You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful


Perks & Benefits
  • Monthly lunch stipend
  • Paid time and a half for company-recognized holidays (i.e.Thanksgiving, Christmas Eve, Christmas Day, &  New Year’s Day) Our store takes appointments and does not participate in Black Friday sales, thus no adjustments to hours on this day.
  • Free Rentals + discounts on garment purchases for you, your partner, and friends & family
  • Team member discount on Marke jewelry products
  • Health benefits and 401(K) for full time team members
  • Annual compensation process


$20.90 - $21.90 an hour
The Stanford Shopping Center, Retail Associate is onsite.

The base hourly range for this position is $20.90-$21.90, but the actual compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

How we work at The Black Tux 
At The Black Tux, we have 3 different ways we work (onsite, remote, and hybrid) to support the multi-faceted needs of our team. We encourage you to apply for roles that match the work-type and location where you currently or plan to live. 

Onsite TBT team members need to be in person working full-time (40 hours per week) from an office, warehouse, or showroom. The reason being is that these roles have a requirement for a physical presence to do their job with customers, team members, or at one of our locations. We host a number of onsite events where all our team members are welcome! 

Diversity Equity & Inclusion


We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all. 


The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.


Privacy Policy Notice disclosed here

Average salary estimate

$44501 / YEARLY (est.)
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$43480K
$45522K

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What You Should Know About Retail Associate, Stanford Shopping Center, The Black Tux

At The Black Tux, we’re all about helping customers look their best for life’s big moments! We’re currently on the lookout for a Retail Associate at our Stanford Shopping Center location in Palo Alto, CA. In this friendly and dynamic position, you’ll be the go-to style expert, guiding customers through personalized fitting appointments and helping them bring their event visions to life. Your expertise will shine as you assist with styling advice, fabric choices, and overall event aesthetics, ensuring a perfect fit every time. Working alongside a passionate retail team that values collaboration and continuous learning, you’ll make a tangible impact by providing a fun and memorable shopping experience. Every day will be different as you assist customers with event logistics, group order management, and even the occasional last-minute adjustments. If you thrive on creativity and enjoy crafting unforgettable experiences for others, we’d love to have you join our team at The Black Tux, where every interaction is an opportunity to help someone feel their best!

Frequently Asked Questions (FAQs) for Retail Associate, Stanford Shopping Center Role at The Black Tux
What are the responsibilities of a Retail Associate at The Black Tux?

As a Retail Associate at The Black Tux, you will be responsible for welcoming customers, conducting personalized fitting appointments, providing expert styling advice, and assisting with event logistics. Your role will also involve guiding customers through our online platform to coordinate looks for their events. Essentially, you're there to ensure each customer has a smooth and enjoyable experience from concept to checkout.

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What qualifications do I need to apply for the Retail Associate position at The Black Tux?

To apply for the Retail Associate position at The Black Tux, you should be a customer-focused individual with a passion for styling and fashion. Prior retail experience is beneficial, but what we value more is a great attitude and a willingness to learn. Being tech-savvy and comfortable navigating digital platforms is essential to assist customers effectively.

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How does The Black Tux support its Retail Associates at the Stanford Shopping Center?

The Black Tux provides a supportive environment for its Retail Associates through team collaboration, accountability, and a culture of continuous learning. You'll receive training on our products and styling trends, along with access to perks such as free rentals, discounts on garment purchases, and health benefits for full-time team members.

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What sales goals should a Retail Associate at The Black Tux aim to meet?

As a Retail Associate at The Black Tux, you’ll be expected to meet individual and team sales goals by delivering an engaging, consultative shopping experience. Your goal should be to drive conversions and promote event participation while ensuring the customer experience remains a top priority.

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What is the work culture like for a Retail Associate at The Black Tux?

The work culture for a Retail Associate at The Black Tux is vibrant and inclusive, centered around teamwork and support. We encourage a positive atmosphere where creativity thrives and every teammate's contribution is valued. Flexibility in work arrangements, including onsite collaboration, underscores our commitment to accommodating the needs of our team members.

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Common Interview Questions for Retail Associate, Stanford Shopping Center
How do you handle difficult customers as a Retail Associate at The Black Tux?

When faced with a difficult customer, I prioritize empathy and active listening, aiming to understand their concerns fully. I would calmly guide them through possible solutions, using my product knowledge to reassure them. By reinforcing that our goal is to make their experience positive, I can often turn the situation around and provide excellent service.

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Can you describe a time when you provided exceptional customer service in retail?

I once assisted a customer looking for formal wear for an important wedding. After discussing their vision, I carefully curated looks that matched their preferences. By providing personalized advice and ensuring the perfect fit, the customer left thrilled with their selection. They later returned to share how much they appreciated the experience, enhancing their confidence on the big day.

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What strategies would you use to meet sales targets at The Black Tux?

To meet sales targets, I would focus on building strong relationships with customers, understanding their needs first. I’d provide tailored styling recommendations to upsell items effectively and ensure a seamless shopping experience that encourages repeat visits. Leveraging our collective team efforts to share insights and strategies could also help enhance our overall performance.

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How do you ensure customers have a positive experience during their fitting appointments?

To ensure a positive fitting experience, I focus on creating a welcoming atmosphere, treating customers with warmth and respect. I would take the time to learn about their specific requirements and preferences, guiding them through the fitting process with care and personalized attention. Positive reinforcement and active engagement are critical to making their appointment memorable.

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What specific styling advice would you give when working with clients?

When working with clients, I suggest starting with their event theme and color palette. From there, I would recommend fabrics that not only look beautiful but are also comfortable for the wearer. By sharing insights on current trends and accessories, I aim to create a cohesive and stylish look that aligns with their vision.

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What makes you a great fit for the Retail Associate position at The Black Tux?

I believe my passion for fashion, combined with my dedication to providing exceptional customer service, make me a strong fit for this role. I thrive in collaborative settings, and I’m motivated to help others find their style and confidence. My adaptability and positive attitude enable me to tackle challenges head-on, always aiming to exceed expectations.

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How do you stay updated with fashion trends relevant to your role?

I regularly follow fashion blogs, social media influencers, and industry magazines to stay current with trends. Additionally, attending workshops and trade shows helps me network with other professionals and gain insights into upcoming styles. This knowledge allows me to provide informed recommendations to customers efficiently.

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How would you approach an appointment with a group of clients needing coordinated looks?

I would start by gathering information about the event, the clients’ styles, and any specific requirements. I’d then present options that consider everyone's preferences while ensuring they coordinate beautifully. It’s essential to maintain open communication throughout the process and encourage collaboration among the group to create a unified vision.

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Why is teamwork important in a retail environment?

Teamwork in a retail environment fosters collaboration and a shared commitment to providing excellent customer service. By working together, we can leverage individual strengths, share insights, and maintain a positive atmosphere that ultimately enhances the shopping experience. A cohesive team can address challenges swiftly and create a supportive culture.

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What steps would you take to manage multiple customers simultaneously during busy periods?

During busy periods, I would prioritize effective time management and clear communication. I’d quickly assess customer needs and, if required, delegate tasks among team members to ensure everyone is attended to promptly. Utilizing a friendly, engaging approach helps manage expectations while ensuring that each customer feels valued and cared for.

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Not your dad’s old suit. Modern formal wear, delivered.

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BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
401K Matching
Maternity Leave
Paternity Leave
Unlimited Vacation
Flex-Friendly
Some Meals Provided
Pet Friendly
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 21, 2025

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