Contract Compliance Technician

As a Contract Compliance Technician in Fort Worth, your primary responsibilities include supporting the Operations Contract Mowing Section by ensuring compliance with contract specifications, monitoring contractor work, and assisting with investigations of complaints related to mowing services. You will also research and respond to various complaints, compile property inventory updates, track vendor invoices, conduct site inspections, and prepare reports using various tools including Microsoft Office and CRM software.

To apply for the Contract Compliance Technician position in Fort Worth, candidates must have a high school diploma or GED and at least two years of directly related experience in contracts, compliance, and customer service. A valid driver's license is also a must. Preferred qualifications include experience with work order database systems, knowledge of municipal landscaping, and skills in map reading and navigation.

The work schedule for a Contract Compliance Technician in Fort Worth is typically Monday through Friday, with hours flexible between 7 AM and 5 PM. The role requires a commitment to full-time work, totaling 40 hours a week, with the potential for occasional evening or weekend on-call duties during peak mowing seasons.

As a Contract Compliance Technician with the City of Fort Worth, you can expect a robust benefits package that includes 11 paid holidays, comprehensive health coverage (medical, dental, and vision), paid time off, a pension plan, and numerous opportunities for professional development. These benefits contribute to a well-rounded employment experience that supports both your professional and personal well-being.

The City of Fort Worth is committed to promoting a diverse workforce and follows Equal Employment Opportunity policies in its recruitment, hiring, training, and promotion practices for all roles, including the Contract Compliance Technician position. The City embraces diversity in all its forms and is committed to ensuring a fair hiring process, making reasonable accommodations for qualified individuals with disabilities during job applications and interviews.

In answering this question, share specific examples from your previous jobs where you were involved in monitoring contracts or ensuring compliance with regulations. Highlight your attention to detail and any tools or systems you used to track compliance.

To address this question, explain your approach to problem-solving. Discuss the importance of thorough documentation, communication with the contractor to understand the issues, and your willingness to escalate the matter if necessary to ensure compliance.

When responding, choose a specific incident that showcases your customer service skills. Break down the steps you took to resolve the issue and the positive outcome that resulted, emphasizing your commitment to excellent customer service.

Describe your experience with any relevant software, such as CRM systems or mapping tools. Discuss specific tasks where you effectively utilized these tools and how they contributed to achieving operational goals.

Reflect on the values and mission of the City of Fort Worth. Highlight how your career goals align with their commitment to exceptional service and improving community resources. Mention your enthusiasm for working in a vibrant and diverse environment.

Discuss your organizational skills and methods you use for time management. Provide an example of how you effectively prioritized tasks in the past and maintained high-quality results, even under pressure.

Highlight any experience you have with tools like Microsoft Excel, Access, or any CRM software. Describe how you've used data management tools to analyze or report findings, demonstrating your analytical skills.

Talk about your communication strategies, including regular updates, meetings, or collaborative tools. Provide an example of how your communication skills benefited a past project or team effort.

Share your understanding of municipal landscaping principles and any related coursework or hands-on experience you have. Connect this knowledge to how it impacts your ability to monitor contract compliance effectively.

Explain your systematic approach to addressing customer complaints. Emphasize the importance of gathering information, investigating the complaint thoroughly, and ensuring follow-up communication to resolve the issue satisfactorily.