Czech Speaking Customer Support for Transportation Services - Remote in Greece

The House of Mercier is delighted to offer a position for a Czech Speaking Customer Support Representative focusing on transportation services, available for remote work in Greece. In this essential role, you will be the primary contact for our Czech-speaking clients, providing them with exceptional support for their transportation inquiries and ensuring they enjoy a seamless experience with our services. Your fluency in Czech will be crucial in delivering personalized assistance and resolving any issues that may arise.

Responsibilities

• Provide support to customers in Czech through multiple communication channels, including phone, email, and chat, addressing inquiries related to transportation services.
• Assist clients with the booking process, itinerary adjustments, and general travel-related queries.
• Professionally handle customer complaints and feedback, striving for swift and effective resolutions.
• Document customer interactions accurately and maintain organized records of inquiries and resolutions.
• Collaborate with internal teams to escalate and resolve complex issues in a timely manner.
• Stay informed about transportation industry trends, pricing, and service offerings to provide knowledgeable assistance.
• Contribute to initiatives that aim to enhance customer experience and satisfaction within the transportation sector.

• Fluency in Czech and English, both written and spoken.
• Previous experience in customer support, particularly in the travel or transportation industry, is preferred.
• Strong communication skills with a focus on delivering exceptional service.
• Ability to troubleshoot inquiries effectively and provide timely resolutions.
• Familiarity with transportation services and booking systems is an advantage.
• Self-motivated with the ability to work independently in a remote environment.
• A collaborative team player committed to improving customer satisfaction in the transportation industry.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....