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Polish Speaking Customer Experience Associate - Remote in Greece image - Rise Careers
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Polish Speaking Customer Experience Associate - Remote in Greece - job 1 of 2

The House of Mercier is excited to offer a position for a Polish Speaking Customer Experience Associate to join our remote team based in Greece. In this essential role, you will be the main support for our Polish-speaking customers, providing them with outstanding assistance as they engage with our innovative FinTech solutions. If you are passionate about customer service and have a knack for technology, we would love to hear from you!


Responsibilities

  • Deliver exceptional customer support to Polish-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to our FinTech products and ensure their concerns are resolved in a timely manner.
  • Gather, analyze, and act on customer feedback to improve our services and product offerings.
  • Collaborate with cross-functional teams to develop comprehensive solutions that ensure customer satisfaction.
  • Stay informed about product features and industry trends to provide relevant and knowledgeable support.
  • Build and nurture strong relationships with customers to promote loyalty and retention.
  • Document customer interactions accurately for quality assurance and compliance purposes.
  • Fluency in Polish and English, both written and spoken.
  • Experience in a customer service role, preferably within the technology or FinTech sector.
  • Strong dedication to customer satisfaction with excellent problem-solving skills.
  • Able to communicate technical information in a clear and understandable manner.
  • Experience in utilizing customer feedback to enhance service delivery is advantageous.
  • Familiarity with CRM systems or customer support tools is beneficial.
  • A positive attitude, teamwork, and adaptability to a remote work environment are essential.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....

Average salary estimate

$45000 / YEARLY (est.)
min
max
$30000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 13, 2024

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