Danish Speaking Client Support Representative - Athens (Remote in Greece)

As a Danish Speaking Client Support Representative at The House of Mercier, you will be responsible for delivering exemplary support to Danish-speaking clients. Your duties will include responding to inquiries regarding product details, managing orders, resolving customer complaints, and ensuring a high level of satisfaction. You'll also maintain accurate records of client interactions and provide personalized advice to enhance the customer experience.

To qualify for the role of a Danish Speaking Client Support Representative at The House of Mercier, fluency in Danish is essential, with proficiency in English being a strong advantage. Previous experience in customer service or retail, particularly in the luxury goods sector, is preferred. Strong communication skills and a client-focused approach are also crucial for success in this position.

The House of Mercier provides robust support for remote employees in the Client Support role by offering comprehensive training, private health insurance, and a strong focus on development opportunities. You will have the tools you need to successfully engage with your clients while enjoying the flexibility of working from anywhere in Greece.

A Danish Speaking Client Support Representative at The House of Mercier can expect competitive benefits, including a good monthly salary, performance bonuses, and up to two extra salaries per year. There’s also a fully paid relocation package for those who require assistance moving, along with various training and development opportunities.

To succeed as a Client Support Representative in the luxury jewelry sector at The House of Mercier, strong problem-solving abilities and excellent communication skills are vital. Additionally, having a passion for luxury jewelry, knowledge of current industry trends, and the ability to build strong customer relationships will greatly enhance your effectiveness in this role.

When answering this question, focus on specific examples from your past roles where you successfully managed customer interactions, particularly in luxury settings. Highlight your ability to handle inquiries and complaints with grace and efficiency.

In your response, emphasize the importance of listening to the customer's concerns, empathizing with them, and providing a timely resolution. Showcase your problem-solving skills and commitment to customer satisfaction.

Discuss techniques such as prioritizing tasks, setting realistic deadlines, and utilizing digital tools for organization. Share how you maintain focus and productivity in a remote work environment.

Mention resources you use to stay updated, such as industry publications, blogs, and social media channels. Express your passion for staying ahead of trends that can benefit your clients and enhance their shopping experience.

Describe the importance of understanding the client's needs and preferences. Talk about how you would use past interactions and product knowledge to offer personalized recommendations and create a memorable customer experience.

Be prepared to discuss any customer service software or platforms you’ve used previously. Emphasize your adaptability in learning new tools quickly and effectively.

Reflect on your passion for luxury goods and customer service. Share how working for The House of Mercier aligns with your career goals and values, and highlight your enthusiasm to contribute to their success.

When responding to this question, narrate a specific scenario where your actions led to a positive outcome for the customer. Focus on your approach, the solution you provided, and the overall impact on the client's experience.

Use the STAR method (Situation, Task, Action, Result) to clearly outline the situation, your responsibilities, the actions you took, and the successful resolution, showcasing your customer service skills.

Discuss the nuances of luxury customer service, including the emphasis on personalization, attention to detail, and creating an emotional connection with clients. Highlight your understanding of what makes a luxury experience unique.