Dutch Speaking Customer Service for Online Streaming Service - Remote In Greece

As a Dutch Speaking Customer Service Representative at the House of Mercier, your primary responsibilities will include responding to inquiries via phone, email, and chat, assisting with account setup and technical troubleshooting, providing personalized support, documenting customer interactions in our CRM system, and educating customers about new features and promotions. You will be collaborating with team members to escalate and resolve complex issues effectively.

To qualify for the Dutch Speaking Customer Service position at the House of Mercier, candidates must be fluent in Dutch, both spoken and written, and have a good level of English for effective communication with the team. Previous experience in customer service is highly desirable, along with strong problem-solving skills, attention to detail, and the ability to manage time in a remote work environment.

While experience in online streaming services is not a strict requirement for the Dutch Speaking Customer Service role at the House of Mercier, familiarity with digital media and online platforms will certainly be beneficial. This knowledge will aid in providing excellent support and understanding the customer's needs better.

The House of Mercier offers a range of benefits to the Dutch Speaking Customer Service Representative, which include a competitive monthly salary, two extra salaries per year, a fully paid relocation package, private health insurance, training and development opportunities, a performance bonus, and more. These incentives aim to support employees’ well-being and career growth.

Yes, the Dutch Speaking Customer Service Representative role at the House of Mercier is designed to be remote, allowing you to work flexibly from the comfort of your home in Greece. This flexibility encourages a better work-life balance while contributing to a dynamic work environment.

To ensure excellent customer service, I prioritize active listening to understand customer needs fully, maintain a positive and empathetic attitude, and ensure clear communication. I also focus on timely responses and follow-up to confirm resolution, which helps in building trust with customers.

Handling difficult customers requires patience and understanding. I approach the situation by remaining calm, listening to their concerns without interruption, expressing empathy, and working collaboratively to find a solution. Offering reassurance that their issues will be addressed is vital.

In my previous role, a customer had trouble accessing their account due to multiple login attempts. I gathered the necessary details, collaborated with technical support to identify the issue, and guided them step-by-step to regain access, ensuring they were satisfied with the resolution.

I want to work for the House of Mercier because I admire the company's commitment to matching talented individuals with exciting opportunities. I'm passionate about customer support in the entertainment industry and eager to contribute to a team that prioritizes a high-quality customer experience.

In a remote working environment, I prioritize tasks by assessing urgency and importance. I maintain a daily checklist and set specific goals for each task, which helps me stay organized and focused while ensuring I meet deadlines efficiently.

I'm familiar with CRM systems for tracking customer interactions, ticketing systems for managing support requests, and collaborative tools like Slack for team communication. These tools enhance efficiency and ensure seamless service delivery.

I have hands-on experience troubleshooting various technical issues, from account access problems to streaming errors. I follow a systematic approach to identify the root cause, employ problem-solving skills, and guide users through potential solutions.

Handling multiple inquiries requires effective time management and prioritization. I would assess the urgency of each request, handle them systematically while ensuring that each customer feels valued by providing timely updates on their queries.

I believe the most important quality for a customer service representative is empathy. Being able to understand and connect with customers' feelings fosters a positive experience and addresses their needs more effectively.

I stay updated on new features and services by regularly reviewing internal training materials, attending team meetings, and participating in training sessions. Additionally, I proactively engage in ongoing learning to understand market trends in online streaming services.