Job details

Dutch Speaking Customer Support for Transportation Services - Remote in Greece

The House of Mercier is excited to announce an opening for a Dutch Speaking Customer Support Representative for Transportation Services, offering remote work opportunities in Greece. In this pivotal role, you will assist customers by providing exceptional support and guidance related to our transportation services. Your fluency in Dutch will enable you to effectively address inquiries, resolve issues, and enhance the overall customer experience, all while working from home.

Responsibilities

Assist customers in Dutch through various communication channels, including phone, email, and live chat, regarding transportation service inquiries.
Provide information about service options, pricing, and scheduling to ensure customers make informed decisions.
Handle customer complaints and troubleshoot issues efficiently, ensuring a high level of satisfaction.
Document all customer interactions accurately and maintain organized records of inquiries and resolutions.
Work collaboratively with internal teams to escalate and resolve complex customer issues.
Stay updated on transportation trends and service offerings to provide timely and relevant support.
Contribute to initiatives aimed at improving customer satisfaction and service efficiency.

Fluency in Dutch and English, both written and spoken.
Prior experience in customer support, particularly in transportation services or related industries, is an asset.
Strong communication and interpersonal skills with a customer-first attitude.
Proficient in problem-solving and managing customer inquiries effectively.
Familiarity with customer service software and CRM platforms.
Ability to work independently and self-motivate in a remote environment.
A passionate team player committed to enhancing the customer experience.