Dutch Speaking Media Streaming Support Advisor - Athens (Remote in Greece)

As a Dutch Speaking Media Streaming Support Advisor at The House of Mercier, you'll be responsible for providing top-notch support to customers through email, phone, and live chat. Your main duties will include diagnosing and resolving technical issues related to media streaming services while educating customers on platform features to enhance their viewing experience. Documentation of customer interactions and effective follow-ups play a crucial role in your daily tasks.

To qualify for the Dutch Speaking Media Streaming Support Advisor position at The House of Mercier, you must be fluent in Dutch and proficient in English. Previous experience in customer support, especially in the tech or media sectors is preferred. Excellent problem-solving skills and a passion for media streaming technology are also important to succeed in this role.

The House of Mercier offers a comprehensive benefits package for the Dutch Speaking Media Streaming Support Advisor role. This includes private health insurance, a competitive salary, performance bonuses, and two extra salaries per year. Additionally, they provide a fully paid relocation package covering flight, transfer, and hotel for successful applicants.

At The House of Mercier, training and development are prioritized for employees in the Dutch Speaking Media Streaming Support Advisor role. New hires will receive thorough training on the streaming platform and customer support tools. Continuous learning opportunities are provided to keep employees updated on new features and best practices in customer service.

Yes! The Dutch Speaking Media Streaming Support Advisor position at The House of Mercier offers a remote work option, allowing you to work from anywhere in Greece. This flexibility helps maintain a positive work-life balance while still providing excellent support to our Dutch-speaking customers.

When handling technical issues as a Dutch Speaking Media Streaming Support Advisor, I first listen carefully to the customer's problem to fully understand the issue. I then follow a systematic approach for troubleshooting, guiding the customer step by step while documenting our interaction for future reference. If necessary, I escalate complex matters to the appropriate technical team.

In a prior role, I encountered a customer who was unaware of certain features on our streaming platform. I patiently explained how to access personalized recommendations and parental controls. I also provided tips for better user experience. The customer appreciated the guidance and expressed newfound enthusiasm for using the platform.

During busy periods, I prioritize customer inquiries based on urgency and complexity. I utilize customer support software efficiently to organize cases and maintain a calm demeanor. Additionally, I communicate expected wait times to customers, ensuring they feel valued despite potential delays in receiving assistance.

To stay motivated while working remotely, I create a structured daily routine and set specific goals for each session. Staying connected with my team through regular meetings and social interactions significantly enhances my motivation. I also take short breaks to refresh my mind, ensuring I remain focused and productive throughout the day.

I once assisted a customer who was experiencing persistent issues with their account. After thoroughly troubleshooting and resolving the problem, the customer expressed heartfelt gratitude. They even took the time to write a positive review, highlighting my patience and the clarity of my explanations. It was a rewarding moment that reaffirmed my commitment to customer service.

I stay updated on media streaming technology by subscribing to industry newsletters, attending webinars, and participating in relevant online forums. Following influencers and tech blogs has also proven helpful. This commitment to learning helps me provide accurate and up-to-date information to customers, ensuring their experience with our platform remains exceptional.

The most crucial quality for a successful Media Streaming Support Advisor is a genuine passion for helping customers. Coupled with excellent communication skills and a problem-solving mindset, this quality ensures that advisors effectively address customer concerns while fostering strong relationships, ultimately enhancing customer satisfaction.

In cases of customer dissatisfaction, I would approach the situation with empathy and active listening. I would acknowledge their feelings, gather details about their concerns, and reassure them that I will do my best to resolve the issue. Maintaining a calm and professional demeanor is essential, as I aim to turn their experience around and restore their confidence in our services.

I am drawn to the Dutch Speaking Media Streaming Support Advisor position at The House of Mercier because of my passion for media technology and providing exceptional customer service. The opportunity to engage with Dutch-speaking customers excites me, and I admire The House of Mercier's commitment to employee growth and dedication to delivering an outstanding streaming experience.

The ideal customer interaction as a Dutch Speaking Media Streaming Support Advisor involves active listening, understanding the customer's needs, and responding with clear, helpful information. Establishing rapport is key, leading to a positive experience. Ultimately, my goal is to leave the customer feeling satisfied and valued, fostering loyalty to the brand.