Finnish Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is looking for a Finnish Speaking Freelance Chat Moderator to join our remote team. In this essential role, you will be responsible for moderating live chat interactions, ensuring that conversations remain respectful, engaging, and within the bounds of community guidelines. Your fluency in Finnish will allow you to connect effectively with users and create a welcoming online environment. If you have a passion for community engagement and enjoy facilitating meaningful conversations, we would love to hear from you!

Responsibilities

• Moderate live chat sessions to uphold community standards and guidelines.
• Engage with users in Finnish, fostering respectful and constructive discussions.
• Quickly identify and address inappropriate content or behavior.
• Assist users with queries regarding chat policies and community practices.
• Collaborate with fellow moderators to enhance chat strategies and improve overall user experience.
• Monitor conversation trends and provide feedback on user concerns and issues.
• Participate in training sessions to stay updated on best practices and community standards.

• Fluency in Finnish with excellent written and verbal communication skills.
• Proficient in English; knowledge of other languages is a plus.
• Prior experience in chat moderation, customer service, or a related field is preferred.
• Strong attention to detail and the ability to handle real-time discussions effectively.
• Exceptional critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment and manage a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.