Job details

Nordic Speaking Customer Support for Mobile App Services, Greece

The House of Mercier is thrilled to announce an opening for a Nordic Speaking Customer Support Representative specializing in mobile app services, based in Greece. In this dynamic role, you will assist users by providing top-tier support and resolving inquiries related to our innovative mobile applications. Your fluency in a Nordic language will enable you to engage effectively with customers, ensuring they have a seamless and enjoyable experience while using our services.

Responsibilities

Provide assistance to customers in Nordic languages (Danish, Swedish, Norwegian, or Finnish) through phone, email, and live chat, addressing their mobile app-related inquiries.
Help users navigate the app features, manage accounts, and troubleshoot any technical issues.
Resolve customer complaints and provide clear guidance to enhance user satisfaction.
Document all customer interactions and maintain detailed records of inquiries and resolutions.
Collaborate with product and technical teams to relay user feedback and suggest improvements.
Stay updated on the latest app features and industry trends to provide knowledgeable support.
Contribute to initiatives aimed at enhancing the overall customer experience and engagement.

Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
Experience in customer support or technical support, particularly for mobile applications, is preferred.
Strong communication skills with a commitment to delivering excellent customer service.
Ability to troubleshoot issues effectively and guide customers through solutions.
Familiarity with mobile app functionalities and customer support tools.
Self-motivated and capable of working independently in a remote environment.
A proactive approach to improving customer experiences and service quality.