Finnish Speaking Technical Support for Customers - Remote in Greece

Finnish Speaking Technical Support Specialists at The House of Mercier are responsible for delivering high-quality technical support to customers in Finnish. This includes diagnosing and resolving technical issues through various channels like phone, email, and chat. They also maintain records of customer interactions, educate users about product features, and create support documentation in Finnish. Collaborating with product and technical teams to resolve complex issues is also a vital part of the job.

To be successful as a Finnish Speaking Technical Support Specialist at The House of Mercier, candidates should demonstrate fluency in both Finnish and English, both written and spoken. Preferred qualifications include experience in technical support or customer service, strong problem-solving abilities, excellent interpersonal skills, and familiarity with customer service software and CRM systems. A background in technology or knowledge of software/hardware troubleshooting will certainly give candidates an edge.

Finnish Speaking Technical Support Specialists at The House of Mercier can expect to work in a supportive and flexible remote environment. Being remote requires the ability to manage multiple tasks and prioritize effectively. The company promotes a culture of open communication and collaboration, ensuring that help and resources are readily available to address challenges faced in a virtual workspace.

The House of Mercier offers a competitive benefits package for the Finnish Speaking Technical Support Specialist role, including private health insurance, training and development opportunities, a performance bonus, and a fully paid relocation package. Employees can expect a good monthly salary, along with two extra salaries per year, making this an attractive opportunity for prospective candidates.

Communication is paramount for the Finnish Speaking Technical Support Specialist role at The House of Mercier. Specialists are required to effectively convey technical information to customers in a clear and empathetic manner, ensuring they feel understood and supported. Being bilingual in Finnish and English is crucial in meeting the needs of customers from different backgrounds, allowing for a more personalized service experience.

In handling difficult customer interactions, it's important to stay calm and empathetic. Acknowledge the customer's frustration, listen actively, and assure them that you're there to help. Provide clear solutions while summarizing and confirming their concerns to ensure they feel heard and valued. Demonstrating patience and a customer-first mindset is key.

Highlight specific technical skills relevant to the position, such as familiarity with troubleshooting software, knowledge of CRM systems, and experience handling common software and hardware issues. Emphasize your willingness to learn and adapt to new technologies, and give examples of how you've successfully resolved technical problems in the past.

Discuss your previous roles in customer service or technical support, emphasizing your key responsibilities and any achievements. Provide examples of challenging situations you've managed successfully and emphasize your communication skills. Highlighting customer satisfaction metrics or positive feedback can also strengthen your response.

Explain your approach to prioritization, mentioning techniques like creating to-do lists, setting deadlines, and using task management tools. Talk about how you ensure effective communication with your team and manage time effectively to meet service expectations, demonstrating your ability to stay organized.

Express your belief in the value of customer satisfaction and how it drives you to succeed in your role. Share personal anecdotes where you went above and beyond to assist a customer, highlighting the joy and fulfillment you found in resolving issues and making a positive impact.

Explain your commitment to continuous learning by discussing methods such as seeking training sessions, attending webinars, and engaging with online forums or communities. Stress the importance of staying informed about product updates and how it enhances your ability to provide customers with accurate and relevant information.

Share your process of creating documentation by emphasizing clarity and simplicity. Describe how you structure FAQs or support documents with user-friendly language and relevant examples. Highlight any feedback mechanisms you use to continuously improve the content based on customer input.

Discuss your strategies for quick learning, such as immersing yourself in hands-on practice, utilizing training materials, and asking questions from colleagues. Share past experiences where you successfully learned a product or software within a short period and how you effectively conveyed that knowledge to customers.

Address specific metrics you would consider, such as first contact resolution rate, customer satisfaction scores, and response times. Emphasize your focus on continuously improving these metrics by reviewing feedback and seeking ways to enhance your service delivery.

Illustrate your enthusiasm for the company’s culture, values, and dedication to customer service. Mention how the role aligns with your career goals and how you believe your skills, background, and passion for technical support make you a strong fit for the team. Showing genuine interest in contributing to the company’s mission is key.