Norwegian Speaking Customer Service for International Airline - Remote in Greece

As a Norwegian Speaking Customer Service Representative at The House of Mercier, your core responsibilities include providing exceptional customer service to Norwegian-speaking clients via various channels like phone, email, and chat. You'll assist customers with their travel inquiries, manage bookings, and resolve any issues they face regarding their reservations or travel plans. Your role also involves documenting customer interactions accurately and collaborating with internal teams to ensure smooth service delivery.

To qualify for the Norwegian Speaking Customer Service Representative position at The House of Mercier, candidates must be fluent in both Norwegian and English, possessing strong verbal and written communication skills. Relevant experience in customer service, particularly in the travel or aviation sector, is preferred. Additionally, candidates should have strong problem-solving abilities, exceptional interpersonal skills, and the capability to work independently in a remote environment.

Absolutely! At The House of Mercier, we prioritize employee development and offer comprehensive training for our Norwegian Speaking Customer Service Representatives. This training covers our systems, processes, and customer service techniques, ensuring you are well-prepared to assist our clients effectively and provide high-quality support.

Employees at The House of Mercier enjoy a wide range of benefits, including private health insurance, a competitive monthly salary, and performance bonuses. Moreover, we offer two extra salaries per year and a fully paid relocation package, which includes flight arrangements, transfer, and hotel accommodations for those moving to Greece.

The Norwegian Speaking Customer Service Representative position at The House of Mercier allows for flexible remote work arrangements. Employees can work effectively from the comfort of their own homes while maintaining clear communication with their team and customers. Our remote setup promotes autonomy and enables staff to manage their time efficiently, supporting a healthy work-life balance.

When dealing with a difficult customer, it’s essential to stay calm and empathetic. Begin by actively listening to their concerns and expressing understanding. Frame your responses in a positive manner and provide solutions tailored to their needs, ensuring they feel valued and supported throughout the interaction.

In answering this question, it’s effective to use the STAR method (Situation, Task, Action, Result). Reflect on a specific situation where you identified a customer's unique needs and took extra steps — whether it involved resolving an issue rapidly or providing personalized assistance. Highlight the outcome and the positive feedback received.

Organization is key in customer service. I prioritize tasks by urgency and maintain a detailed log of interactions, ensuring nothing falls through the cracks. I also utilize customer service software tools that help track interactions and set reminders. This systematic approach allows me to provide prompt and effective support.

Staying informed is crucial in the dynamic travel industry. I regularly review company updates, subscribe to industry news outlets, and participate in training sessions to ensure I’m knowledgeable about current policies and trends. Sharing this knowledge with my team fosters a collaborative learning environment.

I’m drawn to The House of Mercier due to its commitment to exceptional customer service and its role in the travel industry. I admire the company’s values and dedication to creating positive experiences for travelers. I believe my passion for travel and customer service aligns perfectly with your mission.

In my previous roles, I’ve utilized various customer service platforms and booking systems. I have experience with software like Zendesk and Amadeus, which helped streamline operations and enhance customer interactions. This familiarity allows me to adapt quickly to new systems and maintain efficiency.

I confirm understanding by summarizing the key points of the resolution and asking if the customer has any questions. I make sure to communicate in clear and simple language, avoiding jargon. Providing reassurance that I’m available for any further inquiries encourages customers to reach out again if needed.

To maintain high customer satisfaction levels, I focus on active listening and empathy during customer interactions. I also follow up on unresolved inquiries to ensure their needs are met. My aim is to exceed expectations by providing timely and effective solutions, ultimately fostering loyalty and repeat business.

Adapting my communication style is crucial in a diverse customer base. I pay attention to verbal and non-verbal cues to gauge comfort levels and adjust my language accordingly. Flexibility and openness allow me to build rapport while ensuring customers feel understood and valued.

I have a deep passion for travel and exploration, which drives my interest in the travel industry. Working in this field allows me to channel my enthusiasm into helping others enjoy their journeys, while also giving me the opportunity to learn about different cultures and destinations through interactions with customers.