Job details

Italian Speaking Customer Support for the Banking Industry - Athens, Greece

The House of Mercier is proud to present an exciting opportunity for an Italian Speaking Customer Support Representative in the banking industry, based in Athens, Greece. In this essential role, you will provide top-notch support to our clients using various banking services, directing inquiries related to financial transactions, account management, and general banking queries. Your fluency in Italian will be key in delivering a personalized experience to our valued customers.

Responsibilities

Assist customers in Italian through multiple communication channels, including phone, email, and chat, while addressing banking-related inquiries.
Guide users through account setup, transaction processes, and troubleshooting issues related to banking services.
Resolve customer complaints promptly and professionally, prioritizing customer satisfaction.
Maintain accurate records of customer interactions and document all inquiries and resolutions effectively.
Collaborate with internal teams to escalate complex issues and ensure thorough resolutions.
Stay updated on banking products, services, and regulatory changes to provide informed support.
Contribute to efforts aimed at enhancing customer satisfaction and loyalty within the banking community.

Fluency in Italian and English, both written and spoken.
Experience in customer support, particularly within the banking or financial services industry, is preferred.
Strong communication skills and a customer-first approach to service.
Ability to troubleshoot issues effectively and guide customers through resolutions.
Familiarity with banking services, products, and regulatory requirements is advantageous.
Self-motivated and able to work independently in a remote or hybrid environment.
A collaborative mindset with a commitment to enhancing customer experiences within the banking sector.