Japanese Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is thrilled to announce a vacancy for a Japanese Speaking Freelance Chat Moderator to join our remote team. In this vital role, you will be responsible for moderating live chat sessions, ensuring that interactions are respectful, informative, and in accordance with community guidelines. Your fluency in Japanese will enable you to engage effectively with users and create a welcoming online environment. If you have a passion for online community management and enjoy engaging with diverse audiences, we would love to hear from you!

Responsibilities

• Moderate live chat interactions to ensure compliance with community standards and guidelines.
• Engage with users in Japanese, fostering a supportive and friendly atmosphere.
• Quickly identify and respond to inappropriate behavior or content.
• Assist users with questions regarding chat policies and community practices.
• Collaborate with team members to enhance moderation strategies and improve user experience.
• Monitor chat dynamics and provide insights on community feedback and issues.
• Participate in training sessions to remain informed about best practices and community updates.

• Fluency in Japanese with strong written and verbal communication skills.
• Proficient in English; knowledge of other languages is a plus.
• Previous experience in chat moderation, customer service, or a similar role is preferred.
• Strong attention to detail and ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with online chat platforms and moderation tools.
• Able to work independently in a remote setting and maintain a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.