Job details

Nordic Speaking Customer Support for Electric Vehicles, Greece

The House of Mercier is thrilled to present an exciting opportunity for a Nordic Speaking Customer Support Representative focused on electric vehicles, based in Greece. In this dynamic role, you will engage with customers to provide exceptional support regarding their inquiries about electric vehicle products and services. Your fluency in a Nordic language will be crucial in ensuring that customers receive accurate information and assistance, enhancing their experience with our innovative electric vehicle offerings.

Responsibilities

Provide customer support in Nordic languages (Danish, Swedish, Norwegian, or Finnish) via phone, email, and chat, addressing inquiries related to electric vehicles.
Assist customers with technical questions, charging inquiries, and other vehicle-related issues.
Resolve customer complaints and concerns with professionalism and a customer-centric approach.
Document all customer interactions and maintain accurate records of inquiries and resolutions.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Stay informed on electric vehicle technology and market trends to provide knowledgeable support.
Contribute to initiatives aimed at enhancing customer satisfaction and loyalty.

Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
Prior experience in customer support, particularly in the automotive or electric vehicle sector, is an advantage.
Excellent communication and problem-solving skills with a focus on customer satisfaction.
Ability to navigate technical inquiries and provide effective solutions to clients.
Familiarity with customer support tools and CRM systems.
Self-motivated and capable of working independently in a remote environment.
A collaborative spirit and a passion for sustainable technology.