Job details

Nordic Speaking Video Streaming Support - Remote in Greece

The House of Mercier is seeking a talented Nordic Speaking Video Streaming Support Representative for a remote role based in Greece. In this position, you will be responsible for providing exceptional support to our Nordic-speaking customers, ensuring they have a smooth and enjoyable experience with our video streaming services. If you thrive in a tech-focused environment and have a passion for customer service, we want to hear from you!

Key Responsibilities

Assist Nordic-speaking customers via phone, email, and live chat with inquiries related to their video streaming services.
Troubleshoot and resolve technical issues, ensuring timely and efficient solutions.
Guide customers in navigating the platform and utilizing its features to enhance their viewing experience.
Document customer interactions and maintain accurate records of issues and resolutions.
Stay informed about industry trends and new platform features to provide up-to-date support.
Collaborate with technical teams to escalate and resolve more complex problems.
Gather customer feedback to continuously improve service quality and user experience.

Fluency in one of the Nordic languages (Swedish, Danish, Norwegian, or Finnish) and strong English skills, both written and verbal.
Previous experience in customer support, especially in the tech or video streaming sector, is preferred.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Proficient problem-solving skills to effectively address technical issues.
Familiarity with customer support software is an advantage.
A self-motivated and proactive team player who can work effectively in a remote setting.
An interest in video streaming technology and trends in entertainment.