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Nordic Speaking Technical Customer Service - Athens, Greece - job 2 of 2

The House of Mercier is a leading recruitment agency dedicated to connecting talented professionals with exceptional job opportunities across Europe. We are thrilled to announce a vacant position for a Nordic Speaking Technical Customer Support Specialist located in Athens, Greece. In this important role, you will be responsible for delivering high-quality technical support to our Nordic-speaking customers, helping them navigate and resolve technical challenges related to our products. Your proactive approach and strong communication skills will play a crucial role in enhancing customer satisfaction and loyalty. If you are tech-savvy and enjoy assisting others, this is the perfect opportunity for you!


Responsibilities

  • Deliver outstanding technical support to Nordic-speaking clients via phone, email, and chat.
  • Diagnose technical issues and provide efficient solutions to ensure customer satisfaction.
  • Log all interactions and resolutions accurately in the customer support database.
  • Assist customers in understanding product features and maximizing their usage.
  • Work closely with technical teams to address and escalate unresolved issues.
  • Contribute to the creation and maintenance of support documentation in Nordic languages.
  • Follow up with customers post-resolution to ensure they are satisfied with the solutions provided.
  • Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, Finnish) and English.
  • Experience in technical support or customer service is a plus.
  • Strong analytical skills and an aptitude for problem-solving.
  • Excellent communication abilities and a customer-centric attitude.
  • Familiarity with customer support tools and ticketing systems.
  • Ability to work independently and manage priorities in a remote environment.
  • A strong technical background or experience with relevant technologies is a benefit.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 1, 2024

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