Norwegian Speaking Customer Advisor for iGaming - Remote in Greece

As a Norwegian Speaking Customer Advisor for iGaming at The House of Mercier, your primary responsibilities will include providing exceptional customer support to Norwegian-speaking clients, answering inquiries related to gaming accounts, and offering insights on game rules and promotions. You'll also resolve customer complaints and maintain detailed documentation of interactions to support continuous service improvement.

To qualify for the Norwegian Speaking Customer Advisor role at The House of Mercier, you should be fluent in both Norwegian and English, with knowledge of Greek being a plus. Previous experience in customer service, particularly in the iGaming or online entertainment sectors, is preferred. Strong communication and interpersonal skills are essential, along with a detail-oriented approach and problem-solving abilities.

Norwegian Speaking Customer Advisors at The House of Mercier enjoy numerous benefits, including private health insurance, training and development opportunities, performance bonuses, and a good monthly salary. Additionally, two extra salaries are provided each year, along with a fully paid relocation package that covers flights, transfers, and accommodations.

Gaming knowledge is quite important for the Norwegian Speaking Customer Advisor position at The House of Mercier. You will need to provide accurate information on game mechanics, rules, and strategies, which enhances the customer experience. A genuine passion for gaming will also help you connect better with customers and address their queries effectively.

Yes! The position of Norwegian Speaking Customer Advisor for iGaming at The House of Mercier is entirely remote, providing flexibility to work from wherever you are, while still being part of our dynamic team based in Greece.

When handling a customer's complaint about a gaming issue, it's crucial to remain calm and empathetic. Begin by listening actively to the customer, ensuring they feel heard. Then, acknowledge the issue and assure them that you are there to help. Explain the steps you will take to resolve the problem and keep them updated throughout the process.

Share any relevant experience you have in the iGaming industry, emphasizing any previous roles in customer support or gaming. Highlight specific challenges you faced and how you overcame them, which showcases your problem-solving skills and industry knowledge.

To explain a complex game rule effectively, start by breaking it down into simple, easily digestible parts. Use relatable examples or analogies that make it relatable to the customer. Encourage questions and clarify any confusion to ensure the customer fully understands the rule.

To enhance customer satisfaction, I would focus on providing timely responses, actively listening to customer needs, and personalizing interactions. Building rapport with customers can lead to a more positive experience. Additionally, always seek to exceed customer expectations whenever possible.

I stay updated on iGaming trends by regularly reading industry blogs, following relevant forums, and participating in online communities. I also attend webinars and industry events whenever possible, as they are excellent sources for learning about the latest developments and networking with professionals.

In a past role, a customer was frustrated about a game malfunction. I actively listened to their concerns and quickly escalated the issue to the technical team while keeping the customer informed. Meanwhile, I offered them a bonus as compensation for their inconvenience, which helped to renew their faith in our service.

I have experience using various customer support software like Zendesk and Freshdesk. Familiarity with such tools allows me to track inquiries efficiently and ensure a seamless support experience for customers, enabling me to improve response times and service quality.

To handle stress in a fast-paced environment, I prioritize tasks and stay organized. I take short breaks to recharge when necessary and practice deep-breathing techniques. Maintaining a positive attitude, collaborating with teammates, and seeking help when overwhelmed also aids in managing stress effectively.

Excellent customer service in the iGaming sector is characterized by promptness, a deep understanding of gaming products, and a genuine passion for helping players. It's essential to ensure customer queries are resolved quickly while providing engaging interactions that leave them feeling valued and supported.

I want to work as a Norwegian Speaking Customer Advisor for The House of Mercier because it aligns perfectly with my passion for gaming and my commitment to delivering exceptional customer support. I admire the company's dedication to customer satisfaction and its innovative approach in the iGaming arena, which inspires me to contribute my skills and knowledge to the team.