Job details

Norwegian Speaking Customer Service Financial Sector - Remote in Greece

The House of Mercier is excited to present an excellent opportunity for a Norwegian Speaking Customer Service Representative in the Financial Sector, offering a remote position based in Greece. In this role, you will provide outstanding support to our Norwegian-speaking clients, assisting them with their financial inquiries, account management, and ensuring a seamless customer experience. Your strong communication skills and attention to detail will be vital in fostering trust and satisfaction among our customers in the financial domain. Join our innovative team and make a significant impact in the financial services industry from the comfort of your home!

Responsibilities

Deliver exceptional customer service to Norwegian-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with inquiries related to account management, financial products, and services.
Resolve issues and complaints efficiently while ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and document all inquiries thoroughly.
Collaborate with internal teams to address complex customer concerns and provide timely solutions.
Stay updated on financial regulations, policies, and industry trends to provide knowledgeable assistance.
Meet and exceed performance metrics related to customer satisfaction and service delivery.

Fluency in Norwegian and English, both written and spoken.
Prior experience in customer service, preferably within the financial sector.
Strong communication and interpersonal skills, with a focus on customer satisfaction.
Excellent problem-solving skills with attention to detail.
Familiarity with financial products and services is highly desirable.
Ability to work independently in a remote environment and manage time effectively.
Willingness to work flexible hours to accommodate customer needs.