Polish Speaking Customer Service - Remote in Greece

The House of Mercier is pleased to offer an exciting opportunity for a Polish Speaking Customer Service Representative, with a remote work option based in Greece. In this vital role, you will be the primary point of contact for our Polish-speaking customers, providing them with exceptional support for their inquiries, orders, and issues. Your passion for customer service and fluency in Polish will play a key role in enhancing our clients' experiences. Join our dedicated team and help us deliver outstanding service from anywhere!

Responsibilities

• Provide top-notch customer service to Polish-speaking clients via phone, email, and chat, addressing their questions and concerns in a timely manner.
• Assist customers with order processing, product inquiries, and managing returns or exchanges.
• Effectively resolve customer complaints and issues while maintaining a professional demeanor.
• Document all interactions accurately to maintain records and follow up on outstanding inquiries.
• Collaborate with internal teams to address more complex customer issues and provide thorough solutions.
• Stay informed about company products, services, and industry trends to offer accurate assistance to clients.
• Work towards achieving performance goals related to customer satisfaction and response times.

• Fluency in Polish and English, both written and spoken.
• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with a customer-centric approach.
• Proficient in using customer service software and CRM systems.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and manage time effectively in a remote setting.
• Willingness to work flexible hours to accommodate customer needs.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....