Portuguese Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is excited to announce an opening for a Portuguese Speaking Freelance Chat Moderator to join our remote team. In this key role, you will be responsible for moderating live chat sessions, ensuring that conversations are engaging, respectful, and in compliance with our community guidelines. Your fluency in Portuguese will be essential for effectively connecting with users and fostering a supportive online environment. If you are passionate about building communities and enjoy interactive discussions, we would love to hear from you!

Responsibilities

• Moderate live chat interactions to uphold community standards and guidelines.
• Engage with users in Portuguese, fostering a welcoming and constructive atmosphere.
• Quickly identify and address any inappropriate behavior or content.
• Provide assistance to users regarding chat policies and community practices.
• Collaborate with team members to improve chat moderation strategies and enhance user experience.
• Monitor chat trends and report on community feedback or recurring issues.
• Participate in training sessions to stay up-to-date with best practices and community updates.

• Fluency in Portuguese with strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is a plus.
• Experience in chat moderation, customer service, or similar roles is preferred.
• Strong attention to detail and ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote setting and adjust to a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.