Spanish Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is seeking a Spanish Speaking Freelance Chat Moderator to join our remote team. In this engaging role, you will be responsible for moderating live chat sessions, ensuring that all interactions are respectful, informative, and comply with community guidelines. Your fluency in Spanish will be crucial for effectively engaging with users and fostering a positive online environment. If you are passionate about community engagement and enjoy dynamic discussions, we invite you to apply!

Responsibilities

• Moderate live chat interactions, ensuring adherence to community standards.
• Communicate with users in Spanish, creating a friendly and welcoming atmosphere.
• Promptly identify and address any inappropriate content or behavior.
• Assist users with inquiries regarding chat policies and community practices.
• Collaborate with fellow moderators to improve moderation strategies and enhance the user experience.
• Monitor chat trends and provide feedback on community concerns or issues.
• Participate in training sessions to stay updated on best practices and community standards.

• Fluency in Spanish with excellent written and verbal communication skills.
• Proficient in English; knowledge of additional languages is a plus.
• Prior experience in chat moderation, customer service, or similar roles preferred.
• Strong attention to detail and ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote setting and maintain a flexible schedule.
• Must have eligibility to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.