Receptionist $15 4:30p-7p (Part Time)

A Receptionist at Arrow Senior Living plays a crucial role as the first point of contact for visitors, residents, and staff. They provide exceptional customer service, answer questions, and assist with phone calls and administrative tasks, ensuring a welcoming environment that enhances the community experience.

The Receptionist position at Arrow Senior Living is a part-time role, scheduled from 4:30 PM to 7:00 PM, covering a flexible shift pattern throughout the week. This allows you to balance work with other commitments while still making a meaningful impact in the community.

To apply for the Receptionist position at Arrow Senior Living, you need to be at least 18 years old, hold a high school diploma or equivalent, and demonstrate strong communication skills. Additionally, a positive attitude and a willingness to assist others are essential qualities we look for.

Arrow Senior Living offers a range of benefits for part-time Receptionists, including paid time off, access to the employee referral program, and the opportunity for professional growth within the company. We believe in recognizing and rewarding our team members for their hard work.

At Arrow Senior Living, our culture is centered around care, community, and growth. To learn more about our values and the inviting atmosphere at KentRidge Senior Living, you can visit our Facebook page and website for firsthand testimonials and updates.

The starting pay rate for a Receptionist at Arrow Senior Living is $15.00 per hour. We value our employees and provide competitive wages while also offering opportunities for internal promotions and career development.

While prior experience in customer service is beneficial for the Receptionist position at Arrow Senior Living, it's not mandatory. We’re more interested in finding candidates with a passionate attitude and a willingness to learn and grow with us.

To tackle a challenging situation with a visitor, I would listen attentively to their concerns, maintain a calm demeanor, and ensure they feel heard. I’d offer solutions or escalate the issue to a senior staff member if needed. The key is to remain professional and focused on resolving the matter to the visitor's satisfaction.

Excellent customer service begins with active listening. I ensure to understand the visitor's needs and respond with empathy. I describe how I’ve made an effort to personalize the experience for residents and guests, which helps create a welcoming atmosphere at the reception.

In my previous position, I collaborated with colleagues to streamline our front desk operations during peak hours. We developed a system for managing calls and in-person inquiries that improved response times and enhanced customer satisfaction, highlighting our teamwork ability.

When the reception is busy, I prioritize tasks by assessing urgency. I usually address face-to-face inquiries first while briefly acknowledging phone calls to reassure the caller that I'll assist them soon. Efficient organization and a calm approach are essential in these situations.

I’m drawn to the receptionist role at Arrow Senior Living because I’m passionate about creating welcoming environments for residents and their families. The company’s commitment to employee growth and their focus on community values resonates strongly with me.

I would gently approach the resident, apply a calm and friendly tone, and reassure them. I would ask questions to help orient them, providing simple and clear information. If they needed further assistance, I would enlist help from their designated caregiver or appropriate staff member.

The most important quality for a Receptionist is the ability to communicate effectively while maintaining a warm and welcoming demeanor. Understanding the significance of first impressions and having a positive attitude are key to fostering a great experience for residents and visitors.

Receiving negative feedback is a learning opportunity. I would listen carefully, seek clarification if needed, and take notes on the constructive criticism given. Acknowledging my areas for improvement and following up to demonstrate my commitment to enhancing my performance is essential.

I prioritize staying organized by keeping a tidy workstation and using lists to track tasks and appointments. Digital tools also play a vital role—in my previous roles, maintained up-to-date calendars and electronic folders for easy access to information, ensuring smooth operations.

I see myself growing with Arrow Senior Living because of the company’s dedication to its employees’ development. The opportunity to advance within a supportive and positive environment while contributing to residents' quality of life aligns perfectly with my career aspirations.