Medical/Phone Receptionist BILINGUAL

As a Medical/Phone Receptionist at Florida Medical Clinic, your responsibilities will include updating patient demographics, scheduling follow-up appointments, and performing incidental duties as required. You'll play a crucial role in ensuring a smooth patient experience from the moment they connect with our Family Practice office.

To apply for the Medical/Phone Receptionist position at Florida Medical Clinic, you must possess a High School Diploma or GED equivalent. Additionally, being bilingual in Spanish is a requirement, along with a minimum of one year of related experience in a medical setting. Strong customer service skills and basic computer proficiency are also essential.

Florida Medical Clinic offers an array of benefits for its Medical/Phone Receptionists, including competitive salaries, employer contributions to health savings accounts, a range of health insurance options, company-sponsored life insurance, and a robust 401K plan with annual contributions. Employees also enjoy paid time off, discounts at medical facilities, and opportunities for professional growth.

Yes, prior experience in a medical office is preferred for the Medical/Phone Receptionist role at Florida Medical Clinic. A minimum of one year of experience in a medical setting will help you better understand the responsibilities and challenges that come with this position.

The work environment at Florida Medical Clinic is supportive and team-oriented. As a Medical/Phone Receptionist, you will find yourself in a fast-paced setting where effective communication and multitasking are key. We are committed to providing our employees with the tools and training to succeed in their roles.

When handling a difficult customer service situation, it's essential to remain calm and collected. Listen actively to the patient's concerns, empathize with their situation, and provide clear solutions based on our protocols. Highlight your previous experiences where you successfully resolved similar incidents.

While your role primarily revolves around telephone communications, familiarity with electronic health records is vital. Talk about any tangible experience you've had with EHR systems and your ability to learn new technologies quickly.

In a busy medical office, task prioritization is key. I generally begin my day by reviewing appointments and identifying urgent tasks. I handle patient inquiries promptly, scheduling follow-ups as needed while maintaining a checklist to ensure no details are overlooked.

Being bilingual is a significant asset for a Medical/Phone Receptionist, particularly in a diverse community. This skill enables me to communicate effectively with Spanish-speaking patients, ensuring they receive the same level of care and customer service as English-speaking patients.

Florida Medical Clinic is known for its commitment to providing superior healthcare in the community. Their emphasis on employee well-being and development aligns with my personal values, making it an attractive workplace for me.

In my previous role, I faced a high-pressure situation during a flu season surge. I maintained my composure by prioritizing tasks, delegating responsibilities when necessary, and fostering a collaborative atmosphere with my team, ensuring that our patients felt supported throughout.

To manage multiple calls and requests, I employ active listening and note-taking techniques. I ensure I understand each patient's needs and categorize them by urgency, reminding myself to remain calm and thorough—witching between calls only as necessary to avoid distractions.

Ensuring patient confidentiality is paramount. I adhere strictly to HIPAA regulations, secure patient information, and only discuss sensitive details with authorized individuals. Ongoing training helps me stay updated on best practices for maintaining privacy.

What motivates me in a customer service role is the opportunity to make a positive difference in patients’ lives. Knowing that my role acts as a bridge between patients and healthcare makes me eager to always provide top-notch service.

I view constructive criticism as an opportunity for personal and professional growth. I welcome feedback and actively seek it to improve my performance, ensuring that I learn from both successes and areas needing development.