Insurance Advisor I (Texas)

As an Insurance Advisor I at The Zebra, your main responsibilities will include answering inbound sales calls from customers seeking help with purchasing insurance products. You’ll utilize multiple insurance carriers and quoting platforms to provide quotes and facilitate sales and cross-sell customers to ensure all their insurance needs are met.

To be eligible for the Insurance Advisor I position at The Zebra, you should have at least one year of experience in a high-volume call center environment, showcasing a positive and solution-oriented attitude. Additionally, strong verbal and written communication skills, adaptability in a fast-paced setting, and preferably a Texas Property & Casualty license will make your application stand out.

The Zebra offers an hourly rate of $19.00 for the Insurance Advisor I role. However, with an uncapped incentive structure, agents typically earn between $45k and $60k in their first year, with potential earnings exceeding $85k for senior agents—providing great financial growth opportunities.

Yes! Insurance Advisors I at The Zebra start off fully remote, allowing you to conduct business from your home in Texas, provided you have reliable internet access. This flexibility offers a great work-life balance while being part of a dynamic team.

The Zebra fosters a culture of learning and development for its Insurance Advisors. In addition to unlimited planned PTO, we offer various learning opportunities and encourage you to participate in Employee Resource Groups, helping you grow both personally and professionally in a supportive environment.

When facing a challenging customer, I remain calm and listen actively to understand their concerns fully. I empathize with their situation and reassure them that I’m here to help. By doing this, I can provide tailored solutions and ensure they feel valued, ultimately working toward a satisfactory resolution.

In my previous role, I encountered a customer looking for a basic insurance policy. After understanding their needs better, I identified additional coverage options that could protect their assets more comprehensively. By clearly explaining the benefits, I helped them see the value in upselling—a strategy that increased both customer satisfaction and revenue.

I set clear, achievable goals and track my daily progress systematically. Staying motivated, I use effective closing techniques, actively listen to customer needs, and adapt my approach based on their responses. This comprehensive method allows me to continually refine my strategies to consistently reach and exceed my sales targets.

I'm excited about the opportunity to work as an Insurance Advisor at The Zebra because the company values diversity and encourages personal growth. The chance to join an innovative team and help customers navigate their insurance options aligns perfectly with my passion for customer service and my desire to make a positive impact.

I stay informed about the insurance industry through a combination of reading industry-related articles, attending webinars, and participating in professional forums. This continuous learning helps me provide accurate and up-to-date information to customers while enhancing my knowledge and skills.

My approach to exceptional customer service involves active listening, empathy, and follow-up communication. I believe in creating a personal connection with customers, ensuring their needs are met. I aim to resolve issues efficiently while leaving them feeling appreciated.

In tight deadlines and high-pressure situations, I prioritize tasks effectively and remain organized. I focus on what's most urgent while maintaining a calm demeanor to ensure quality does not suffer. Stress management techniques like deep breathing help me stay composed and focused on delivering excellent service.

I view feedback as an opportunity for growth. For example, when previous managers pointed out a need for better closing techniques, I actively sought training resources. Implementing feedback not only improved my performance but also demonstrated my commitment to personal development within the team.

One significant trend affecting the insurance industry is the rise of technology in simplifying the claims process and enhancing customer experiences. Additionally, increased consumer demand for personalized insurance solutions signifies the shift towards a more consumer-centric approach in insurance sales.

My previous sales experience has honed my ability to identify customer needs quickly, establish trust, and communicate effectively. Utilizing these skills in the Insurance Advisor role at The Zebra will help me build rapport with customers, generate leads, and ultimately drive sales while promoting customer satisfaction.