We’re TheyDo, a fully remote SaaS B2B organisation, pioneering a groundbreaking software category – Customer Journey Management.

In December 2022, we secured a €12M Series A funding round, with angel investment from industry giants Intercom, Miro, and Calendly. We support and partner with renowned enterprise organisations such as IBM, Adidas, and Cisco, helping them navigate the intricate landscape of customer journey mapping.

We kicked off 2024 with a global team of 65 TheyDoers, representing over 30 nationalities across 20 countries, though this marks just the beginning.

Join our exciting journey as we scale to over 100 by the end of this year!

Join Our Team as a Data Analyst

At TheyDo, we're on a mission to revolutionize how businesses make decisions by providing comprehensive, actionable insights in the context of a Journey. As we enhance our product with more quantitative data to offer a holistic view of the customer experience, we need a skilled Data Analyst to join our team. If you have a knack for transforming data into meaningful insights and thrive in a dynamic, collaborative environment, we want you!

What You Will Do:

• Collaborate closely with our cross-functional teams to understand data requirements and deliver comprehensive analytics

• Extract, clean, and preprocess data from various sources, ensuring accuracy and relevance for analysis

• Develop and implement data models, algorithms, and statistical methods to analyze diverse datasets

• Create intuitive data visualizations and dashboards that provide actionable insights for decision-making

• Regularly present findings and insights to stakeholders, explaining complex data in a straightforward, accessible manner

• Contribute to the continuous improvement of our data analytics capabilities, suggesting and implementing new tools and methodologies

• Support the Product team by providing data-driven insights that influence product development and strategy

• Participate in the design and execution of experiments to drive product optimization and enhancements

What We're Looking For:

• A passion for data and its power to drive meaningful business decisions

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

• Proficiency in data analysis tools and languages (e.g., SQL, Python, R) and experience with data visualization tools (e.g., Metabase, Tableau, PowerBI)

• The ability to communicate complex data insights in a clear and effective manner

• A collaborative mindset, able to work effectively in a team and with various departments

• Creativity and problem-solving skills, with a proactive approach to finding and proposing solutions

• Adaptability in a fast-paced and evolving startup environment

Experience:

• 2-4 years of experience in a data analyst role, preferably in a SaaS or tech-focused company

• A strong track record of analyzing large, complex datasets and delivering insights that have driven business decisions

• Experience in creating and managing dashboards and reports for various stakeholders.

• Educational background in a relevant field (e.g., Computer Science, Statistics, Mathematics, Economics)

What we offer

• Competitive compensation and pre-IPO equity - we like to give our employees ownership with our stock package. When TheyDo succeeds, we all succeed

• Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

• Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recents offsites were held in the Netherlands and Spain

• Flexible holiday days - we love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (in addition to public holidays)

• Professional development reimbursement - we value learning and are happy to support you with books/conferences/courses that will benefit you in your role

• Mental health/wellness reimbursement - we’ll support you in looking after your body/mind (meditation, mindfulness, or a yoga/gym membership)

• Paid parental leave - we'll provide financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid)

• Home office or co-working support - we offer everyone the choice of home office reimbursement or co-working support

• Latest tech & tools - Macbook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, and G:Suite to work collaboratively and asynchronously

• Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!