Senior Manager Service Design

Are you ready to lead and innovate in the realm of service design? Join Thomson Reuters as a Senior Manager, Service Design in Toronto, Canada and play a pivotal role in revolutionizing our service architecture to enhance customer experiences and streamline business processes.
 

About the Role
In this opportunity as Senior Manager, Service Design, you will:

• Design and implement service models that align with our business goals and customer needs.

• Manage and build a team for service design

• Oversee the development of service catalogues and ensure their integration with business architecture.

• Collaborate with cross-functional teams to drive service innovation and improvement.

• Monitor and optimize service performance to meet and exceed customer expectations.

• Identify where GTM systems and AI implementation should be inserted to optimize our business process to maximize efficiency 

• Lead initiatives to transform service delivery processes and enhance customer engagement.
   

About You
You’re a fit for the role of Senior Manager, Service Design if your background includes:

• A Bachelor’s degree or equivalent work experience; MBA preferred but not mandatory.

• Minimum of five years’ experience in service design, business architecture, and business process mapping, preferably within a SaaS environment.

• Demonstrated ability to manage multiple tasks simultaneously while meeting deadlines.

• Excellent communication and presentation skills – ability to communicate technical concepts clearly and concisely at all levels.

• Proficient computer literacy, including knowledge of Microsoft Office suite, agile methodology, and SDLC tools.

• Ability to work independently and collaboratively within a team environment.

• Proven track record of success driving large-scale projects involving multiple stakeholders across different geographies.

• Experience with legal services and tax & audit domain strongly preferred.

• Experience with people management.

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.