Job details

Customer Service Representative

Billerica Veterinary Hospital is in search of a full-time Customer Service Representative to join our growing team!

We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more!

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week.

Compensation: Negotiable based on credentials and experience with an hourly pay rate starting at $18-20/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Job Duties:

Communicating via phone, email, and in person with clients and actively listening to their concerns.
Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
Processing client payments and invoices.
Scheduling and confirming appointments with patients.
Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
Educating clients on recommended products or services.
Ensuring the lobby is clean and organized.
Other administrative duties as needed.

Job Requirements:

High School Diploma or equivalent, AAS or higher preferred.
At least 6 months of customer service experience.
Veterinary hospital experience is preferred, however not required.
Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
Must be willing to work Saturdays.

Are you passionate about pets and providing exemplary customer service? Join our team!

Apply today! We look forward to meeting you!

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CEO of Thrive Pet Healthcare

Tad Stahel

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By Thrive Pet Healthcare

We aim to revolutionize veterinary care for pets and the people who love them through the world’s most trusted, innovative, and connected pet healthcare network.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Pet Care & Veterinary

TEAM SIZE