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Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)  image - Rise Careers
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Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)

Thunder is looking for an experienced Contractor to support Amazon Connect and Salesforce Service Cloud Voice projects. The role involves liaising between clients and the Thunder team to optimize Salesforce applications.

Skills

  • Salesforce configuration
  • Amazon Connect expertise
  • Business analysis
  • Data analysis

Responsibilities

  • Participate in key meetings with clients
  • Evaluate client’s business processes and identify enhancement opportunities
  • Translate business requirements into functional specifications
  • Develop user stories and process diagrams
  • Complete configuration for user stories within Salesforce
  • Collaborate with developers to test and verify solutions

Education

  • Bachelor's degree in related field

Benefits

  • Flexible work hours
  • Remote work opportunity
To read the complete job description, please click on the ‘Apply’ button
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DATE POSTED
February 17, 2025

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