Tier 1 Desktop Support

IDR’s client in the physician management industry is seeking a fully onsite Tier 1 Desktop Support to join their growing team in Cincinnati, Ohio! They are looking for someone to serve as their front-line contact for IT Customers and are in need of your assistance. If you have 2+ years of proven IT Support experience and want to work within an encouraging team environment, please apply today!

** USC or Green Card Holder Only, NO C2C**

** Must be willing to travel to Cincinnati, OH for 2 weeks of training **

Position Overview for the Tier 1 Desktop Support:

• Answers service desk telephones and/or emails and responds to user inquiries.
• Creates, routes, and maintains incident records (“tickets”) within a ticketing system.
• Assists the user in resolving incidents by providing guidance regarding software and hardware problems
• Identifies, evaluates, and prioritizes user incidents and complaints to ensure that inquiries are successfully resolved.
• Works under minimal supervision to research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.

Required Skills for the Tier 1 Desktop Support:

• 2+ years' of true Helpdesk experience
• Must have experience with ticketing systems
• Certifications (nice to have)
• Must be able to lift equipment
• Desire to grow long-term
• Commute onsite to Cincinnati, OH

What’s in it for the Tier 1 Desktop Support:

• Competitive compensation package
• Huge growth opportunities within the medical space
• Full Benefits (Medical, Dental, and Vision Insurance)
• Opportunity to work with the newest version of technologies

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Much, much more!

Job Types: Full-time, Contract

Pay: $24.00 - $27.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cincinnati, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• ticketing Systems: 1 year (Required)
• IT support: 2 years (Required)
• Active Directory: 1 year (Preferred)

Work Location: One location