Tier II Desktop Support

Job ID: 2307689

Location: GERMANTOWN, MD, US

Date Posted: 2023-05-31

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: DOE Q

Potential for Remote Work: No

Description

Responsibilities/ Skills:

• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.

• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.

• Document, maintain, upgrade and replace hardware and software systems.

• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.

• Provides end user training where required.

• Ability to shift between projects/tasks to keep up with workload.

• Strong communication/people skills

• Highly self motivated and directed, with attention to detail.

• Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites

• Experience with desktop encryption methods

• Working knowledge of virtualization technologies

• Experience with desktop image management

• Experience with anti-virus technologies and troubleshooting

• Familiarity with IOS, and Android mobile operating systems

• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations

• Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment

• Peripherals setup & support such as printers, scanners, etc.

• Other duties as assigned

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

• Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.