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Manager, Global Client Development

The Manager of Global Clienteling reports to the Director of Global Client Development, and it is part of Global Retail Excellence team. They are responsible for defining and developing client strategies and tools to enhance client recruitment, retention and engagement. They will develop the long-term Client Development vision and roadmap, defining tools and techniques to achieve it though close partnership across the organization. They will establish a client development network to rollout global tools & guidelines and support local priorities

This individual will manage key projects that directly impact our retail team’s day to day activity and our clients’ experience with the brand. S/he will lead a highly cross functional team, delivering constant client and omni centric innovations and inspiring new ways of working to achieve the organization’s client & sales growth objectives. S/he will manage and plan the Client Development budget and measure ROI of each initiative.​

In addition, they will liaise directly with all regions/markets to receive and implement feedback, rollout global tools & guidelines and support local priorities.

The Global Client Team strives to offer our clients personal attention and service – bridging store and digital experiences to provide human connection, personalization and transparency that our luxury clients expect and demand of Tiffany. We operate as a center of excellence, empowering our regions, markets and retail stores / client care centers to build lasting relationships that inspire our clients to return to Tiffany.  We partner across the organization with the aspirations of delivering a consistent elevated omnichannel client experience, creating authentic and meaningful client interactions, making our Client Advisors jobs easier and achieving organizational efficiency.

This individual must bring a retail-centric mindset, strong communication, project management and problem-solving skills, balanced leadership style, as well as a goal oriented, agile and hands-on approach.​

 

Location: This position is in-person at our Corporate Headquarters in New York, NY.

 

Key Accountabilities:

Global Clienteling Strategy  
Build the management and enhancement of the global strategy, leveraging qualitative retail insight, voice of our clients and strong data driven results

  • Develop and lead the execution of global client strategies rooted in exceptional client experience and Clienteling activation across retail, in partnership with Global Client Relations for VIC clients. ​
  • In partnership with Data & Analytics, determine where client growth will be fed from and partner with Retail Performance to set client targets.​
  • Define client journeys by client segments and personas to achieve ‘clienteling at scale’ through omni-touchpoints with a focus on 1:1
  • Define and lead strategies that create value across the client pyramid ​
  • Identify client development opportunities and partner across key stakeholders to prioritize enhancements and tools to execute strategies.​
  • Collaborate with the CRM team (within the Omnichannel function) to ensure that the retail activation of client strategies and journeys is aligned with the global client vision and reflects the multi-channel nature of our clients.

 

Retail Client Targeting and Management
Drive the retail 1:1 client targeting strategy - ensuring our sales teams reach the right client and the right time with the right message​

  • Leverage insights and GenAI to drive greater CA efficiency, increased sales & loyalty ​
  • Lead the 1:1 clienteling strategy in partnership with D&A CRM in defining the CRM roadmap, partnering with the regions to drive results​
  • Oversee the development & distribution of elevated Clienteling assets & outreach guidance, aligning with our client and brand promise​
  • Create client strategy for all global 360 campaign briefs on client ambitions and tools to be built​

 

Clienteling tool enhancement

Partner closely with the global digital product & client analytics teams to advance the retail & client care center’s data & capabilities to support client objectives

  • Ensure the right level of data is available to champion clienteling priorities, across all levels of the organization
  • Provide clear business problems & opportunities to support the development of capability enhancements
  • Support the prioritization of enhancements across data & capabilities to maximize business impact & deliver on the strategy

 

Tools and Techniques 

  • Make CAs job easier by implementing strategies that drive business objectives through partnership across global stakeholders ​
  • Develop retail tools and guidance to support data capture and clienteling by fostering a relationship-based, appointment mindset, via client-focused personalization ​
  • Partner closely with training & communications to develop a rollout plan for all Clienteling behaviours, programs and tools – ensuring accuracy, simplicity and adoption across retail & CCC
  • Partner with legal and IT teams to ensure that all Client Development and Clienteling practices comply with relevant data privacy regulations (i.e. GDPR) and internal policies ​
  • Partner with Data & Digital Product teams to prioritize enhancements across data & capabilities to maximize business impact & deliver on the strategy (i.e. Clienteling App, Data Capture forms).
  • Co-build client dashboards fit for global, regional and store use to analyse client & Clienteling metrics, in partnership with Data & Analytics
  • Ensure consistent collaboration with the CRM, Client Service and eCommerce teams to reflect an omnichannel view of the client journey
  • Translate unified client strategies into channel-specific actions, ensuring the retail channel contributes to an integrated client experience
  • Act as the key link between Retail Excellence and the omnichannel/ CRM teams to ensure client initiatives are scalable and channel-agnostic in their foundation

 

Network and  Retail Team Adoption
Partner closely with the other members of Retail Excellence  team (Learning, Performance..)to drive mindset & believe via ongoing training and communications

  • Develop guidelines to drive clarity & consistency in execution of core clienteling activities and / or policies & procedures (ie. Client management, quality data capture)
  • Ensure quantitative insights are shared to articulate the ‘why’ behind all key calls to action. 
  • Ensure strong retail fit for use via direct retail feedback

Create a strong center of excellence fosters a globally consistent, elevated client experience, while also empowering localization when needed

  • Foster best practice sharing
  • Be the go-to point of contact to maximize the use of tools to drive client strategy, creating visibility to upcoming enhancements to allow for local planning
  • Support regions as they define & implement local strategies, with a focus on key markets
  • Perform monthly client performance review with region / market teams with a focus on driving actions & decision making

 

The hiring range for this position ranges from $122,485 - $160,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.

 

Required Qualifications:

  • Bachelor’s Degree with 5+ years related work experience 
  • Ability to work independently or with a team and to model leadership in global, cross-functional teams with strong influencing skills
  • Experience managing and influencing cross-functional teams including Creative teams, IT, Retail Sales, vendors/consultants and multiple global counterparts to develop, launch and scale new initiatives
  • Infectious energy for building innovative customer experiences and passion for nurturing long-term customer loyalty
  • Experience with various marketing channels (email, mail, digital, eCommerce)
  • Skilled at and enjoys manipulating and understanding data and extract recommendations/propose enhancements
  • Autonomous and pro-active with a “get-it-done” results-driven mentality 
  • Ability to multi-task and be proactive 
  • Comfortable with ambiguity and creating processes in complex environments to drive progress
  • Superb project management expertise including excellent multi-tasking, prioritization and organization skills
  • Impeccable written and oral communication skills
  • Skilled at and enjoys manipulating and understanding data to drive actionable insights
  • Proficient computer skills (Word, Excel, PowerPoint, Outlook)

 

Preferred Qualifications:

  • Previous experience working for agencies or brands in categories where executional excellence is valued (e.g.: Luxury Goods, Beauty, Hospitality) 
  • Experience with retail

 

 

 

 

 

 

Average salary estimate

$141242.5 / YEARLY (est.)
min
max
$122485K
$160000K

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What You Should Know About Manager, Global Client Development, Tiffany & Co.

As the Manager of Global Client Development at Tiffany & Co. in New York, you'll be at the helm of innovative client strategies that enhance recruitment, retention, and engagement across our global retail presence. Reporting directly to the Director of Global Client Development, you'll work closely with various teams to develop a comprehensive roadmap that aligns client experiences with our luxury brand values. Your role will be pivotal in managing key projects that enhance the day-to-day functioning of our retail teams while providing exceptional service to our clientele. You'll lead a cross-functional team that prioritizes client and omni-channel innovations, ensuring new strategies are effectively rolled out throughout our global network. By refining client journeys according to segments and partnering with data analytics teams, you will drive informed decisions to boost client engagement and sales. With your strong communication, problem-solving skills, and retail-centric mindset, you'll not only manage the Client Development budget but also measure the ROI of various initiatives. The ideal candidate will thrive in a fast-paced environment while maintaining a proactive approach toward achieving organizational efficiency and elevating the overall client experience. This role is an opportunity to make a lasting impact on how our luxury clients interact with Tiffany, helping to solidify and grow their loyalty to our storied brand. If you're passionate about client engagement and ready to inspire teams toward exceptional service delivery, then we invite you to explore this opportunity at Tiffany & Co.

Frequently Asked Questions (FAQs) for Manager, Global Client Development Role at Tiffany & Co.
What are the responsibilities of the Manager of Global Client Development at Tiffany & Co.?

The Manager of Global Client Development at Tiffany & Co. is responsible for crafting and executing client strategies that enhance client recruitment, retention, and engagement. This role involves project management of key initiatives that improve retail operations. The manager leads a cross-functional team, focusing on innovations that align with the brand's client experience goals.

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What qualifications are needed to become a Manager of Global Client Development at Tiffany & Co.?

To qualify for the Manager of Global Client Development position at Tiffany & Co., candidates are expected to hold a Bachelor’s Degree and have at least 5 years of relevant experience. Strong leadership skills, project management expertise, and experience in luxury goods or related fields are highly valued.

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How does the Manager of Global Client Development influence client engagement at Tiffany & Co.?

The Manager of Global Client Development plays a critical role in defining and refining client engagement strategies at Tiffany & Co. This includes analyzing client data, developing personalized journeys for different client segments, and collaborating with multiple teams to ensure a seamless omnichannel experience that resonates with our clientele.

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What skills are essential for the Manager of Global Client Development at Tiffany & Co.?

Essential skills for the Manager of Global Client Development at Tiffany & Co. include exceptional communication, strong analytical abilities, project management skills, and a deep understanding of client-centric strategies. An ability to work collaboratively in a cross-functional environment and experience in data-driven decision-making are also crucial.

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What impact does the Manager of Global Client Development have on Tiffany & Co.'s retail strategy?

The Manager of Global Client Development at Tiffany & Co. significantly impacts the retail strategy by steering initiatives that align client experiences with business objectives. This individual helps to create and implement client development tools and guidelines that optimize both sales force effectiveness and client satisfaction, ensuring brand loyalty.

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Common Interview Questions for Manager, Global Client Development
What strategies would you implement as a Manager of Global Client Development to enhance client engagement?

In this scenario, I would focus on leveraging data analytics to understand client preferences better and develop personalized engagement strategies that cater to different segments. Collaborating with cross-functional teams would also be vital to ensure we deliver a consistent omnichannel experience while regularly reviewing metrics to refine our efforts.

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How would you measure the success of client development initiatives at Tiffany & Co.?

I would measure success by establishing clear KPIs, such as client retention rates, satisfaction scores, and ROI for specific initiatives. Regular performance reviews and collecting feedback from both clients and team members would be essential in refining our strategies and demonstrating tangible results.

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Can you describe a time where you led a cross-functional team to achieve a common goal?

Absolutely! In my previous role, I led a project involving marketing, sales, and IT to enhance our CRM system. By fostering open communication and shared objectives, we successfully launched a campaign that improved client engagement metrics significantly, and I ensured all team members felt involved in the process.

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What do you see as the biggest challenge facing global client development today?

One major challenge is adapting to rapidly changing consumer behaviors and expectations, especially in luxury retail, where personalization is key. Understanding the diverse needs across different markets while ensuring a cohesive brand experience requires agility and strong cross-cultural connections.

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How would you handle conflicts within your team while managing client development projects?

I believe addressing conflicts head-on is crucial. I'd facilitate open discussions to understand the perspectives involved, encourage collaborative problem-solving, and if necessary, involve higher management to aid in resolution so that we remain focused on our objectives.

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What tools or technologies have you used to support client development strategies?

I've leveraged CRM systems, data analytics tools, and client engagement platforms to develop insights into client behaviors. These technologies help in personalizing marketing messages and in effectively managing client relationships to drive loyalty.

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How do you ensure that your team remains aligned with the overall client development strategy?

I ensure alignment through regular meetings to share goals, updates, and insights. By fostering a culture of transparency and setting shared objectives, we can all see how our roles contribute to the broader strategy, ensuring everyone is on the same page.

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In your opinion, what role does data play in enhancing client experiences?

Data is vital in understanding client preferences and behaviors. By analyzing data, we can tailor experiences to individual clients, anticipate their needs, and deliver targeted communications. This not only enhances their experience but fosters greater loyalty to the brand.

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What role do you believe communication plays in global client development?

Effective communication is essential as it keeps all stakeholders informed and engaged. Transparent communication helps to bridge gaps between markets, ensuring the brand message is consistent globally while respecting local nuances.

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Why do you want to work for Tiffany & Co. as the Manager of Global Client Development?

I have always admired Tiffany’s commitment to delivering exceptional client experiences. The opportunity to work with such a storied brand excites me, and I am eager to contribute my skills in client development to help strengthen and elevate Tiffany's legacy in the luxury market.

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DATE POSTED
April 8, 2025

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