The Manager of Global Clienteling reports to the Director of Global Client Development, and it is part of Global Retail Excellence team. They are responsible for defining and developing client strategies and tools to enhance client recruitment, retention and engagement. They will develop the long-term Client Development vision and roadmap, defining tools and techniques to achieve it though close partnership across the organization. They will establish a client development network to rollout global tools & guidelines and support local priorities
This individual will manage key projects that directly impact our retail team’s day to day activity and our clients’ experience with the brand. S/he will lead a highly cross functional team, delivering constant client and omni centric innovations and inspiring new ways of working to achieve the organization’s client & sales growth objectives. S/he will manage and plan the Client Development budget and measure ROI of each initiative.
In addition, they will liaise directly with all regions/markets to receive and implement feedback, rollout global tools & guidelines and support local priorities.
The Global Client Team strives to offer our clients personal attention and service – bridging store and digital experiences to provide human connection, personalization and transparency that our luxury clients expect and demand of Tiffany. We operate as a center of excellence, empowering our regions, markets and retail stores / client care centers to build lasting relationships that inspire our clients to return to Tiffany. We partner across the organization with the aspirations of delivering a consistent elevated omnichannel client experience, creating authentic and meaningful client interactions, making our Client Advisors jobs easier and achieving organizational efficiency.
This individual must bring a retail-centric mindset, strong communication, project management and problem-solving skills, balanced leadership style, as well as a goal oriented, agile and hands-on approach.
Location: This position is in-person at our Corporate Headquarters in New York, NY.
Key Accountabilities:
Global Clienteling Strategy
Build the management and enhancement of the global strategy, leveraging qualitative retail insight, voice of our clients and strong data driven results
Retail Client Targeting and Management
Drive the retail 1:1 client targeting strategy - ensuring our sales teams reach the right client and the right time with the right message
Clienteling tool enhancement
Partner closely with the global digital product & client analytics teams to advance the retail & client care center’s data & capabilities to support client objectives
Tools and Techniques
Network and Retail Team Adoption
Partner closely with the other members of Retail Excellence team (Learning, Performance..)to drive mindset & believe via ongoing training and communications
Create a strong center of excellence fosters a globally consistent, elevated client experience, while also empowering localization when needed
The hiring range for this position ranges from $122,485 - $160,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.
Required Qualifications:
Preferred Qualifications:
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