People Operations Generalist

Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines

Position Summary

The People Ops Generalist will support the day-to-day people operations, benefits, and payroll needs of the North American employees. This role will focus heavily on assisting our front-line managers with employee performance, employee relations, and policy interpretation and management. The role will also be responsible for maintaining our HRIS, including front-end payroll processing, while also assisting our Sr Director of People with various special projects. The ideal candidate has a generalist background, with experience in performance management and employee relations in a remote setting. 

• Advises management team on matters of employee performance and disciplinary action.
• Owns the performance review process for the North American employee base.
• Assists in the development and facilitation of company-wide training and development initiatives.
• Partners with PEO in delicate circumstances such as providing reasonable accommodations, administrating FMLA personal leaves of absence, workplace investigations, worker’s compensation incidents, etc.
• Facilitates and analyzes company surveys and advises leadership on trending data.
• Owns employee changes in HRIS, including hiring, terminations, salary changes, promotions, etc.
• Owns front-end payroll processing responsibilities for North American region.
• Oversees compliance with company policy and practices, carrying out various annual audits.
• Acts as an advisor to staff on matters of policy interpretation, benefits, leave of absence, and payroll.
  Performs other duties as assigned

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, and performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.

• Communicates clearly and effectively in both verbal and written communication.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• A Bachelor’s degree in human resources, communication, business, or related field or equivalent experience in lieu of a degree is required.
• 5+ years of experience as a human resources generalist, with a strong preference for experience in a SaaS environment
• Experience supporting a remote workforce in a multi-state company is required.
• 1+ year of payroll experience is preferred.

PHYSICAL REQUIREMENTS:

• Sitting for prolonged periods of time in a temperature-controlled office environment for approximately 8 hours per day.
• Frequent and repetitive use of fingers, hands, and arms for tasks such as typing, writing, moving a mouse, etc.
• Occasionally lifts office equipment, supplies, or other items of approximately 20lbs.
• Ability to travel by air, vehicle, or other means approximately 0% of the time.
• To accommodate travel needs, must be able to transport suitcase and laptop estimated at 40lbs.
• To accommodate travel needs, must be able to operate rental or personal motor vehicle.

• Medical Insurance (including HSA/FSA accounts)
• Dental Insurance
• Group Term Life Insurance
• Vision Insurance
• Disability Insurance
• Maternity/Paternity Leave
• 10 Paid Company Holidays
• 401(k)
• Additional & Voluntary Benefits (such as Auto Insurance / Home Insurance / Renters Insurance / Pet Insurance / Legal Service Plans / Supplemental AD&D / Commuter Benefits / Personal Excess Liability / Identity Theft Protection / Accident / Critical Illness / Hospital Indemnity)|