Engineering Manager - Services Infrastructure

As an Engineering Manager - Services Infrastructure at Toast, you will oversee a talented team of engineers, ensuring high-level operations and fostering impactful work. Your responsibilities include managing critical routing infrastructure, developing scalable systems, and mentoring your team. You'll collaborate with technical leadership to drive initiatives that enhance system observability, security, and reliability while consulting with teams across the organization to boost their performance. Your role is integral in creating a robust platform that supports significant user traffic and customizations.

To be considered for the Engineering Manager - Services Infrastructure position at Toast, candidates should have hands-on experience managing teams within a platform or infrastructure setting. A solid background leading complex projects in a Scrum environment is essential, alongside expertise in building and orchestrating distributed systems. Familiarity with cloud architectures and tools like Nginx, EnvoyProxy, or Kubernetes is considered a bonus. A passion for mentoring and driving team performance is crucial to succeed in this role.

At Toast, the growth and development of our Engineering Managers are paramount. You will have opportunities to mentor engineers, helping them achieve their professional goals while also advancing your leadership skills. The collaborative culture encourages knowledge sharing and continuous learning, ensuring that leaders are equipped with the latest insights and best practices in platform and infrastructure management. Toast also supports attendance at industry events and training opportunities to foster ongoing development.

As a remote position, the Engineering Manager - Services Infrastructure role at Toast offers a flexible working environment that promotes collaboration. While you can work from anywhere in the USA, you will be part of a close-knit engineering team that values connection and teamwork. The hybrid work model encourages in-person collaboration when needed, blending productivity and work-life balance to create an enjoyable work atmosphere.

Toast is committed to embedding Diversity, Equity, and Inclusion in every aspect of the workplace, including the Engineering Manager - Services Infrastructure role. We celebrate diversity and strive to create equitable opportunities for all employees, ensuring a respectful and inclusive culture. Your unique perspective is valued here, and we believe that a diverse workforce enhances our ability to deliver exceptional experiences for all players in the restaurant industry.

When answering, highlight specific examples of your leadership style, how you've fostered team collaboration, and any strategic initiatives you’ve implemented that enhanced team performance and outcomes.

Discuss the methods you’ve employed to assess and plan for scalability, including architectural patterns you've utilized, performance monitoring tools, and any successful case studies that exemplify your approach.

Elaborate on your mentoring philosophy—share methods you implement to guide team members’ professional development, including regular one-on-ones, setting measurable goals, and providing feedback.

Use this opportunity to walk through the project lifecycle—highlight challenges faced, how you overcame them, and the measurable impact the project had on the organization or the product.

Emphasize your experience with incident response protocols, tools you've used for monitoring and alerts, and how you conduct root cause analysis to prevent future incidents.

Share your insights on popular cloud architectures today, like microservices and serverless computing, and how you've implemented these concepts in previous projects.

Discuss how you prioritize observability by implementing robust monitoring systems, training your team on best practices, and encouraging a proactive approach to tracking system health.

Provide specific instances of how you've applied Scrum in your projects—discuss your role in sprints, backlog grooming, and how you've facilitated retrospective meetings to improve team performance.

Mention specific tools and platforms you've utilized (like Kubernetes or Docker), discussing their benefits and how they align with industry best practices in managing distributed architectures.

Outline your process for assessing project requirements, including stakeholder interviews, risk analysis, and collaborative workshops to ensure alignment with business and technical goals.