Credit Control Manager

Who We Are

Tomorrow is a multi-service business accelerator for fashion brands. The Group helps brands to develop and achieve sustainable growth through a fully integrated service offering that includes investment, sales and distribution, consultancy and production. Tomorrow is led by CEO Stefano Martinetto and Chief Revenue Officer Giancarlo Simiri, which they acquired in 2011, with a vision to champion and foster entrepreneurial creativity within the fashion industry. The Group now has a carefully curated portfolio of emerging and established talent, across premium and contemporary menswear, womenswear and accessories, each working with one or more of Tomorrow’s integrated services. Tomorrows headquarter is in London with offices and showrooms in London, Milan, Paris, New York and Hong Kong. It currently employs 200+ people across three continents.

Who we're looking for

We’re looking for an enthusiastic Credit Control Manager to join our finance team in Milan.

The Credit Control Manager will play a pivotal role in overseeing the company’s credit control processes while managing a team responsible for the collection of outstanding debts from key credit accounts. This role requires a strategic mindset, exceptional leadership skills, and the ability to handle day-to-day operational tasks effectively.

What your day to day will look like

Reporting to the Head of Finance Italy, you will work as part of a wider team who are responsible for collecting outstanding debt from the company’s key credit accounts:

• Oversee and continuously improve credit control policies and processes.
• Manage and mentor the Credit Control team, fostering their professional growth.
• Serve as the primary contact for internal and external stakeholder inquiries.
• Ensure payments are received within agreed terms, proactively addressing overdue accounts.
• Develop and monitor key performance indicators (KPIs) for the department.
• Negotiate payment plans and establish terms and conditions with clients.
• Prepare and present weekly debtor reports and account summaries to internal stakeholders.
• Maintain accurate and detailed records of collection activities and communications.
• Collaborate with other departments to resolve customer account queries or complaints to a satisfactory conclusion.
• Ensure compliance with company policies and relevant legal or regulatory requirements.
• Effectively dealing with customer account queries/complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion

Requirements:

• Proven experience in credit control, with a background in team management.
• Strong communication and negotiation skills.
• Analytical mindset with the ability to interpret financial data and implement improvements.
• Proficiency in credit management software and reporting tools.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• This role is ideal for a results-driven professional who combines operational excellence with strategic leadership to enhance credit control performance.

What you need to succeed

• Prior experience in a similar role

• Excellent customer service
• Fluent in English and Italian is mandatory
• Analytical skills, accuracy, and thorough attention to detail
• Able to keep calm under pressure and a diplomatic but firm manner
• Excellent verbal and written skills as you will be communicating with clients over the phone and via email
• Experience working within an international fashion business would be advantageous

What we Offer

• Type of contract: Permanent contract in accordance with the CCNL applied in the company (Terziario-Confcommercio).
• Salary: to be determined according to the candidate's experience.
• Daily meal vouchers valued at 8 euros for each day worked. 
• Possibility of Smart Working 1 day at week.
• Placement in an international, meritocratic, and fast-growing environment.
• Start date: as soon as possible.

In accordance with the European General Data Protection Regulation 679/2016 and the new Privacy Code 101/2018 et seq. mm. we inform candidates that their data will be processed for the purposes of selection and eventual inclusion in the Tomorrow Group workforce, where applicable.

The advertisement is intended for both sexes in accordance with Legislative Decree No. 216 of 9 July 2003 / Implementation of Directive 200/78/EC for equal treatment in employment and occupation.