Business Systems Manager

As a Business Systems Manager at Tonal, your key responsibilities will include leading the configuration of ERP and CRM processes, managing various projects, and facilitating the planning and execution of business changes through process optimization. You'll work closely with departments like Accounting and Marketing to identify opportunities for automation, develop business cases, and maintain essential documentation to ensure smooth operations.

To be considered for the Business Systems Manager role at Tonal, you need at least 4 years of experience in finance or operations-related functions. A technical background in Computer Science or Engineering is essential, along with exposure to systems like NetSuite and Salesforce. Strong project management skills and the ability to effectively communicate with various stakeholders are also crucial for success in this position.

Tonal values candidates who have a technical background along with experience in driving and implementing scalable business applications. Preferred candidates should have knowledge of transactional and customer management systems, particularly ERP/CRM systems, invoicing, and payment systems. Experience in managing project budgets and vendor relationships will also be highly beneficial.

Being proactive and self-motivated is key for a Business Systems Manager at Tonal. You should be an excellent problem solver, comfortable working with large data sets, and prepared to engage in continuous learning. Strong communication and listening skills will help you in gathering accurate information from various stakeholders, which is critical for the role.

Yes! The Business Systems Manager role at Tonal allows for remote work options, providing flexibility to work from various locations. This aligns with our commitment to creating a diverse and inclusive work environment while ensuring that team members can connect and collaborate effectively regardless of their physical location.

In answering this question, share specific systems you've worked with, such as NetSuite or Salesforce. Detail the projects you managed, your role in their implementation, and how you contributed to improving system efficiency and addressing user needs.

Highlight your project management skills by discussing tools you use to track deadlines and tasks, along with how you communicate progress updates to stakeholders. Examples of how you effectively balance competing priorities will impress interviewers.

Explain your systematic approach to gathering requirements, including how you engage with various stakeholders, document findings, and validate requirements. Share examples where your thorough gathering process directly contributed to project success.

Discuss a specific example that demonstrates your problem-solving skills, focusing on the actions you took to identify the issue, the solutions you explored, and the successful outcome that resulted from your efforts.

Mention your self-directed learning approach, such as following industry blogs, attending workshops, or participating in online training. Sharing specific examples of how you implemented these insights at work can further illustrate your dedication to continuous improvement.

Discuss the importance of clear and concise communication. Share your preferred methods, such as email updates, meetings, or reports, and how you tailor your approach based on the audience's needs and preferences.

Describe a specific project where you leveraged automation to solve a problem. Include details on the objectives, the automation tools used, and the measurable results achieved, emphasizing how it positively impacted the business.

Discuss your approach to managing third-party vendors, focusing on how you ensure timely issue resolution and adhere to project budgets. Sharing a particular instance where your vendor management led to a successful partnership would strengthen your answer.

Highlight your openness to feedback by discussing your approach to incorporating suggestions into project plans. Explain how actively listening to your team fosters collaboration and leads to higher-quality results.

Detail the key performance indicators you consider when evaluating system performance, such as efficiency improvements, user satisfaction, or error reduction. Share how these metrics guide your decision-making process when optimizing systems.