Head of Key Accounts Österreich und Schweiz (w/m/d)

As the Head of Key Accounts Österreich und Schweiz at Too Good To Go, your primary responsibilities include designing and driving the national key account strategy, leading the key account team, acquiring new clients, and developing relationships with existing partners across various sectors. You'll also be responsible for the strategic growth and management of key partnerships, ensuring alignment with our mission to combat food waste.

To be successful as the Head of Key Accounts Österreich und Schweiz at Too Good To Go, candidates should possess deep experience in managing key accounts, particularly in the food retail or FMCG sectors. A proven track record of successful client acquisition, excellent leadership skills, and the ability to communicate effectively are essential. Ideally, experience with SaaS sales and familiarity with sales tools like Salesforce is also beneficial.

The Head of Key Accounts plays a crucial role in Too Good To Go's mission by developing and executing strategies that foster partnerships with large retailers and suppliers, ultimately helping to reduce food waste. By leading the Key Account team and strengthening relationships with partners, this position directly impacts our ability to rescue more food and engage the community in sustainability efforts.

As the Head of Key Accounts at Too Good To Go, you will lead a team of over 10 individuals, focusing on coaching, mentoring, and developing a high-performing unit. You'll set performance metrics, drive team engagement, and ensure that your team is sharing knowledge and working collaboratively to achieve our key account goals across Austria and Switzerland.

Too Good To Go fosters a supportive and inclusive corporate culture that values teamwork and impact. The Head of Key Accounts Österreich und Schweiz will be part of a dynamic management team that encourages creativity, resilience, and a passion for the mission. Employees are empowered to bring their diverse experiences to the table, ensuring a culture where every voice is heard and valued.

In answering this question, emphasize your past roles working with major retailers, detailing specific initiatives you led that drove sales or improved relationships. Highlight metrics or KPIs that demonstrate your success in key account management.

Articulate your view on success metrics such as revenue growth, client retention rates, and customer satisfaction. Discuss how these metrics align with Too Good To Go's mission and how you would ensure they are met.

Describe a step-by-step approach that includes market analysis, understanding customer needs, personalizing your pitch, and building relationships. Tie your approach to Too Good To Go's mission of sustainability and reducing food waste.

Illustrate your experience engaging with senior leadership, demonstrating effective communication skills, and balancing the strategic needs of the business with the operational aspects of account management.

Provide a specific example where you identified issues, implemented a turnaround strategy, and restored a partnership successfully. Use data to highlight the results of your intervention.

Discuss your philosophy on leadership, mentioning specific methods you've used to motivate your teams, such as coaching techniques, recognition programs, or performance management strategies, and how they can impact the Key Account team.

Share your experience with Salesforce or similar CRM tools, emphasizing how you use these systems to track sales activities, manage relationships, and generate reports, enhancing efficiency in key account management.

Reflect on challenges including changing consumer behaviors, increased competition, and the importance of sustainability. Discuss how these challenges can be turned into opportunities within Too Good To Go's operational framework.

Talk about strategies you've employed to foster cross-functional teamwork, such as project management tools, regular check-ins, and fostering an open communication style that encourages collaboration across functions.

Share your passion for sustainability and reducing food waste, your admiration for the company's rapid growth, and how your professional experience aligns with the mission and values of Too Good To Go.