Key Account Manager

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.We’re growing fast: Our community of 84 million registered users and 208,000 active partners across 17 countries, have together already saved 283 million meals from going to waste - saving almost 707,000 tonnes of CO2e! Too Good To Go was named in FastCompany’s March 2022 list of the World’s Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.We’re looking for an exceptional Key Account Manager to join us and help grow our impact across Italy.Your mission:Reporting to the Key Account Manager Team Lead in Italy, you will be the main contact for our Key Partners and work closely with them resolving issues and improving performance. You will focus on partner relationships, retention and data analysis to inspire stores towards a more sustainable behaviour to help us grow our missionYour role:• You will manage your Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste. You will spend most of the time talking with partners through phone, email, and directly on the field, building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership.• You will be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate.• You will offer a great customer experience while optimising the amount of meals saved. You are our best ambassador by embodying the philosophy and tone of voice of our brand• You will develop in-depth knowledge of how Too Good To Go works to collaborate closely with other teams to spot challenges early on and enhance efficiency.• You will analyse data, generate reports and provide recommendations on how to improve our KPIs. You conduct data analysis of store performance and suggest ways to make improvements, using data analysis to identify churn risks and supply opportunities, creating plans to implement these and actioning them.Requirements:• Experience in Account Management or Business Development, with a focus on retail accounts such as supermarkets.• Outstanding communication skills with excellent commercial acumen and who is able to build long-term relationships with stakeholders.• Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations.• You have the ability to work cross-functionally to develop strategies to grow Key Account stores.• You are fluent in both Italian and English.• You are energised by the perpetually changing environment that characterises a scale-up.• You are a self-starter who is efficient and able to manage your own workload, but also get energy from working together in a team and actively contributing to team meetings and targets.• You have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet.Our Values:• We Win Together• We Raise the Bar• We Keep It Simple• We Build A Legacy• We CareWhat we offer:• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.• Working alongside an international community of users, partners and 1,350 colleagues across 17 countries that are on the same important mission.• Personal and professional development opportunities in a fast-paced scale-up environment.• An inclusive company culture where you can bring your authentic self to work• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer• Flexible working schedule and hybrid working policyBenefits:• WORK FLEXIBLY:• Enjoy hybrid working from home and our great offices• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave• Health insurance and pension plans (subject to country of employment).• Additional days off for significant life events• CELEBRATE & SOCIALISE• Regular social events like summer and winter parties.• Coffee, snacks and fully-equipped kitchens.• Get to know our community with a monthly free Surprise Bag• Paid volunteer time through our Shareback volunteering programme• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource GroupsHow to apply:• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.• Submit your CV and Cover letter in English.• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.