Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Business Operations Specialist (Customer Success) image - Rise Careers
Job details

Business Operations Specialist (Customer Success)

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.

We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.

What You Will Do:

  • Monitor traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so

  • Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs

  • Ensure a positive and trusted experience for our workers on our platform

  • Provide excellent experience for our workers before, during, and after their shifts

  • Resolve support issues for workers in a timely manner to ensure customer satisfaction

  • Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses

  • Ensure workers are clocked in and clocked out at the right times to ensure accurate payment

  • Identify opportunities to improve our processes, tooling, and product to be more efficient

  • Support with forward-filling or worker-vetting initiatives when needed

  • Help us build standard operating procedures and continuously improve upon them

  • Learn and master multiple internal systems

  • Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform

What You Will Need:

  • 2+ years of professional experience at a fast-growth company in a customer success, business support or similar role

  • Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines

  • An ownership mentality and strong work ethic that you bring to work every day

  • Enthusiastic and positive attitude with strong customer empathy and care for our workers

  • Customer management skills, including problem-solving, setting customer expectations, and building customer relationships

  • Grit and willingness to roll up your sleeves and tackle something hands-on

  • Excellent communication skills, both verbal and written

  • Attention to detail balanced with swift execution

  • Ability to thrive in a fast-paced and ambiguous environment

  • Excellent organization, time management, and prioritization skills

Job details and benefits:

  • Competitive pay with opportunity to grow into bigger responsibilities and rewards

  • Opportunity to work with a highly competent team to grow yourself as a professional

  • Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible

  • As Traba is not active in Mexico yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.

If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now and let's revolutionize the way workers connect with flexible shifts!


Equal Opportunity Employer

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.

Our Values

Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.

Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.

Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.

Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.

What is light industrial labor?

Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.

Traba Glassdoor Company Review
3.3 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Traba DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Traba
Traba CEO photo
Mike Shebat
Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Operations Specialist (Customer Success), Traba

Are you ready to make a real difference in the world of work? Join Traba as our Business Operations Specialist in Guadalajara! At Traba, we’re on a mission to empower both businesses and workers to unlock their full potential. As a pioneer in transforming the staffing industry, we connect light industrial businesses with reliable talent while offering workers meaningful opportunities. In this role, you'll be the heartbeat of our operations—ensuring every shift posted on our marketplace runs like clockwork. Your day-to-day will involve real-time monitoring, collaborating with our Territory Operations Manager to meet unique customer needs, and enhancing the experience for our workers. From resolving support issues swiftly to identifying innovative ways to improve our processes, you will play a critical role in our success. We’re looking for someone with at least two years of experience in a fast-paced environment, who brings a positive attitude, exceptional communication skills, and a knack for problem-solving. Traba is all about fostering an environment where your skills can flourish while working with an incredible team focused on growth and improvement. If you’re excited about creating trustworthy experiences for workers and businesses alike, let’s revolutionize the way we connect with flexible shifts together! This is an amazing opportunity for someone eager to grow in their career while making a real impact.

Frequently Asked Questions (FAQs) for Business Operations Specialist (Customer Success) Role at Traba
What are the primary responsibilities of a Business Operations Specialist at Traba?

As a Business Operations Specialist at Traba, your main responsibilities will include monitoring daily operations to ensure that all shifts are executed flawlessly, coordinating with the Territory Operations Manager to address customer needs, and providing an exceptional experience for our workers throughout their shifts. Additionally, timely resolution of support issues, effective communication with workers, and continuous improvement of internal processes will be essential to your role.

Join Rise to see the full answer
What qualifications are needed for the Business Operations Specialist role at Traba?

To become a Business Operations Specialist at Traba, you should have at least 2 years of professional experience in a fast-growth company, particularly in customer success or a similar role. Strong communication skills, customer management expertise, attention to detail, and the ability to thrive in a fast-paced environment are key qualifications that will help you succeed in this position.

Join Rise to see the full answer
How can I prepare for the Business Operations Specialist interview with Traba?

To prepare for the Business Operations Specialist interview at Traba, focus on demonstrating your problem-solving abilities, ability to manage multiple tasks, and customer empathy. Familiarize yourself with Traba's mission and values, and be ready to discuss specific examples from your past experience that showcase your skills and align with the objectives of the role.

Join Rise to see the full answer
What are the working hours like for the Business Operations Specialist position at Traba?

The Business Operations Specialist position at Traba involves rotating shifts that may include early mornings, weekends, and regular weekdays and weeknights. Flexibility is essential for this role to meet the varying scheduling needs of our workers and businesses.

Join Rise to see the full answer
What benefits can I expect as a Business Operations Specialist at Traba?

As a Business Operations Specialist at Traba, you can expect competitive pay with opportunities for professional growth and increased responsibilities. You’ll be part of a highly competent team dedicated to your development, which enhances your skills and career trajectory within the company.

Join Rise to see the full answer
Common Interview Questions for Business Operations Specialist (Customer Success)
Can you describe your experience handling customer support issues?

In answering this question, share specific experiences where you successfully resolved customer support issues. Highlight your problem-solving skills and customer focus, using metrics if possible to showcase the impact your actions had on customer satisfaction.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced work environment?

Discuss a time when you successfully prioritized competing tasks by assessing urgency and impact. An ideal answer highlights your time management skills and your approach to staying organized even when under pressure.

Join Rise to see the full answer
What do you believe are the key elements of excellent customer experience?

A strong response would include elements like clear communication, personal attention, and prompt resolution of any issues. Provide examples of how you've facilitated these elements in previous roles to enhance customer satisfaction.

Join Rise to see the full answer
How do you handle feedback from your team or customers?

Talk about your open-mindedness to feedback and your proactive approach to implementing constructive criticism. Showcase specific instances where feedback led to improved processes or enhanced team dynamics.

Join Rise to see the full answer
Describe a time when you identified an opportunity for process improvement.

Use the STAR method (Situation, Task, Action, Result) to explain a specific instance where you identified a broken process, what actions you took, and the positive results that followed your improvements.

Join Rise to see the full answer
How would you ensure a positive experience for our workers at Traba?

Discuss methods you would implement to maintain a positive atmosphere for workers, such as clear communication, timely support, and being attentive to their needs. Incorporate examples from your prior experience.

Join Rise to see the full answer
What tools or systems have you used to manage daily operations?

Mention specific tools and software you’ve used to monitor operations, track progress, and manage schedules. Demonstrating proficiency in relevant technologies will make your candidacy stronger.

Join Rise to see the full answer
Can you give an example of how you balanced multiple responsibilities successfully?

Share an experience that illustrates your ability to multitask effectively, detailing prioritization tactics you used and how you maintained excellent performance across those responsibilities.

Join Rise to see the full answer
What motivates you when working in a team environment?

Express your appreciation for teamwork and collaboration, sharing how being part of a successful team motivates you to contribute more. Specific examples of successful projects or initiatives can add weight to your response.

Join Rise to see the full answer
Have you had experience training or onboarding new team members?

If you have, describe your approach to training or onboarding, emphasizing how you ensure new hires feel welcomed and supported, as well as how you convey important information effectively.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Traba Hybrid New York City
Posted 3 days ago
Photo of the Rise User
AdvisaCare Hybrid No location specified
Posted 8 days ago
Photo of the Rise User
LifeMD Hybrid No location specified
Posted 13 days ago
Outwork Staffing Remote No location specified
Posted 10 days ago
Photo of the Rise User
Posted 9 days ago
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Contract, remote
DATE POSTED
December 17, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!