Job details

Outbound Call Center Representative

Position: Outbound Call Center RepresentativeLocation: Remote; AZ, UT, MT, CO, NV• *Must work PST time zone & have Outbound Calls/Sales experience***Pay rate: $17/hr.Position Summary:The Customer Service Representative works with the Inside Loan Agent Division and assists by making outbound calls and communicating with customers regarding initial interest in a home loan refinance or new home mortgage loan. The primary function of this position is outbound dialing to communicate with potential customers. By both gathering information from the customer and providing information to the loan officer as it relates the customer's specific needs for and interests in a mortgage loan, the Customer Service Representative gains knowledge of and experience in the loan origination process. Successful Customer Service Representative effectively communicate with the customers and Loan Officers through email and telephone and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience.Responsibilities:• Engage in conversation and establish rapport with customers via email and outbound telephone communication.• Inquire and gather information as it relates to a customer's financial situation and financial goals.• Educate both customers and loan officers about next steps for a customer's file.• Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction.• Input data into computer system as it relates to information gathered for the mortgage loan.• Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process.• Other duties may be assigned.Qualifications:• 1-2 years of customer service, call center, or sales experience• Ability to effectively communicate with customers• Excellent customer service skills.• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.• Passionate about helping customers achieve financial goals.Desired Education/Experience:• One or more years’ of office or inside customer service / call center experience preferred.• 1 or more years of experience working in the mortgage or real estate industry preferred.• 1+ years of customer service and/or sales experience preferred.• High School Diploma or equivalent; some college preferred.Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.[EOE/M/F/D/V. Drug-free workplace.]#LI-KZ1#NAF#REMOTEJob Type: Full-timePay: $17.00 per hourExpected hours: No more than 45 per weekBenefits:• 401(k)• Dental insurance• Health insurance• Paid time off• Vision insurance• Work from homeShift:• 8 hour shiftExperience:• Call center: 1 year (Required)• automatic dialer: 1 year (Required)• Outbound Calls: 1 year (Required)• Customer Service: 1 year (Required)• Sales: 1 year (Required)Location:• Arizona (Preferred)Work Location: Remote

Average salary estimate

Estimate provided by employer

$16.5 / HOURLY (est.)

min

max

$16.5

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Outbound Call Center Representative, New American Funding

Are you an enthusiastic communicator with a knack for connecting with people? Join us as an Outbound Call Center Representative with a company that's redefining the mortgage landscape! This remote position enables you to work from the comfort of your own home in Arizona, Utah, Montana, Colorado, or Nevada while making a real impact on customers’ financial journeys. In this role, you'll be making outbound calls to educate potential customers about home loan refinancing and new mortgage options. Your primary responsibility is to engage with clients, gather essential information about their financial goals, and streamline the communication between customers and loan officers. If you have 1-2 years of customer service, call center, or sales experience, we want to hear from you! Your ability to build rapport and establish trust will be key in maximizing customer satisfaction. As a member of our team, you’ll not only improve your communication skills but also gain valuable insight into the loan origination process. With a pay rate of $17/hr and a benefits package that includes health insurance, paid time off, and a 401(k), you’ll find that your work genuinely makes a difference for customers while providing you with a fulfilling career path. If you’re passionate about helping others achieve their financial goals and have a solid background in customer service, apply today and take the first step toward a rewarding career with us!

Frequently Asked Questions (FAQs) for Outbound Call Center Representative Role at New American Funding

What are the responsibilities of the Outbound Call Center Representative at the company?

As an Outbound Call Center Representative, your primary responsibility is to engage with potential customers through outbound calls and emails, gathering crucial information about their financial goals and educating them about mortgage options. You'll also maintain strong communication with loan officers, ensuring all parties are informed and setting realistic expectations for customers.